Adilsons FAQ - Your Guide to Safe Shopping in Mauritius

The Adilsons FAQ

Your Guide to Safe, Authentic & Transparent Shopping in Mauritius

Shopping online in Mauritius can sometimes feel uncertain — scams, counterfeit products, and sellers who disappear after payment are real concerns. This FAQ is designed as a clear transparency guide, explaining who we are, how we operate, and how we protect you as a customer.

Our goal is simple: honesty, accountability, and authenticity, so you can shop with confidence and truly Live Your Passion.

1. Trust & Legitimacy

1.1 Is Adilsons a registered, legitimate business?

✓ VERIFIEDYes. Adilsons is a legally registered Mauritian business, with a family history in trade spanning over 30 years.

What this means for you:

Payments go to official Adilsons company accounts, not personal mobile numbers
We operate in line with Mauritian consumer protection laws
We are accountable, traceable, and physically present

Official website: https://adilsons.mu/

1.2 Do you have physical shops I can visit?

Yes. We believe physical presence is essential for trust and accountability.

You can visit us at:

Adilsons Beauty — Shop 12, Citadelle Mall, Port Louis
Adilsons Otaku — Pearl House (next to Citadelle Mall)

We have also operated kiosks over the years in Mahogany Shopping Promenade, Goodlands, Phoenix, and La Cité Trianon — reinforcing our long-standing presence in Mauritius.

1.3 What are your opening hours?

Our opening hours are kept up to date on our Google Business Profile.

We recommend checking Google before visiting, as mall hours may change.

View our current hours →

1.4 How does Adilsons protect customers from online scams?

We follow strict rules to protect you:

Official website only: Orders must be placed through https://adilsons.mu
No WhatsApp orders: We do not take orders or payments via WhatsApp
No personal payments: We will never ask you to send money to an employee's personal account
Verified contacts only: Always confirm details on our website

⚠ If someone asks for payment to a personal number while claiming to be Adilsons — it is not us.

Contact page →

1.5 What is the story behind Adilsons?

Adilsons began in the early 1990s when our father founded a textile business in Mauritius. The company later evolved under his sons, driven by a shared passion for Yu-Gi-Oh!, which grew into Mauritius' first dedicated anime store.

In December 2024, Adilsons expanded into K-Beauty & J-Beauty, carrying the same values of trust, authenticity, and community focus.

2. Payments & Security

2.1 What payment methods do you accept?

We currently accept:

Cash (in-store only)
Card payments (in-store only)
MCB Juice
Bank Transfer
Scan-to-Pay (in-store only)

Payment methods page →

2.2 Is it safe to pay by MCB Juice or Bank Transfer?

Yes. Payments go directly from your bank to our registered Adilsons company account.

This provides:

Traceability
Legal accountability
Protection from fraud commonly associated with personal accounts

2.3 What is COD (Cash on Delivery)?

COD means you pay in cash when the order is delivered, instead of paying online in advance.

At Adilsons:

COD is not standard
It may be approved case-by-case only
This policy exists to prevent non-serious orders and delivery losses

Full conditions are explained in our Shipping Policy.

2.4 Will I be charged extra fees after checkout?

No.

The price shown at checkout is the final price.

All items are already imported and customs-cleared.

Extra charges only apply if you request a service upgrade (for example, express delivery) after placing your order.

3. Delivery & In-Store Pickup

3.1 How long does delivery take?

Delivery timelines are counted in business days (Monday–Friday) after payment confirmation:

Central & urban areas: 2–5 business days
Coastal & remote areas: up to 7 business days

3.2 What are the delivery fees?

Standard islandwide delivery: Rs 150
Express delivery: Available by request via WhatsApp, starting from Rs 450+

Shipping policy →

3.3 How does in-store pickup work?

We offer free Buy Online, Pick Up In-Store at:

Adilsons Beauty – Citadelle Mall

Process:

Orders are placed online
You receive a WhatsApp confirmation once the order is ready
Please do not come before confirmation
Same-day pickup may be possible if stock is already in store
Transfers usually take 1–2 business days

WhatsApp (confirmation & support only) →

3.4 Do you deliver to Rodrigues?

Delivery to Rodrigues depends on postal availability and is not guaranteed.

Customers must contact us before ordering to confirm options.

4. Returns & Our "Make It Right" Promise

✨ Our "Make It Right" Promise

If an issue is our fault — such as unexpected delays or stock problems — we take responsibility. We will proactively contact you and offer clear options: wait with reconfirmed timing, switch to in-store pickup, cancel the order, or receive a refund. No excuses. Clear communication. Fair resolution.

4.1 What is your general return policy?

Returns are accepted for:

Defective items
Damaged items
Incorrect items sent

Returns must be approved before processing.

Change-of-mind purchases are not refundable, but may qualify for exchange or store credit depending on the case.

Refund policy →

4.2 Are policies different for Beauty and Anime products?

Beauty products

Opened or used skincare cannot be returned due to hygiene and safety laws
Exceptions apply only for manufacturing defects or damage on delivery

Anime & collectibles

Must be unused, sealed, and returned within 30 days
Change-of-mind cases are eligible for exchange or store credit only

5. Adilsons Beauty (K-Beauty & J-Beauty)

5.1 Are your skincare products authentic?

100% AUTHENTIC

We ensure this by:

Sourcing from official brands or authorised distributors
Maintaining transparent supply chains
Avoiding high-risk sourcing

We do not import skincare from China to reduce counterfeit risk.

Brands list →

Authenticity & trust page →

5.2 Why does packaging sometimes look different?

K-Beauty and J-Beauty brands frequently update packaging for:

Anti-counterfeit protection
Sustainability
Manufacturing improvements

Different packaging usually means newer production, not fake products.

5.3 Are your skincare products Halal-friendly?

We curate our products with care and try to operate in line with Islamic principles.

This means:

Avoiding non-permissible ingredients such as pork derivatives
Being transparent about ingredients like alcohol, snail mucin, or fish collagen

We do not claim formal certification unless explicitly stated.

5.4 What if a product is sold out?

Use the "Notify Me" feature on the product page to receive an email when it is restocked.

We do not take beauty pre-orders.

6. Adilsons Otaku (Anime, TCG & Collectibles)

6.1 Are your TCG products authentic and tournament-legal?

OFFICIALYes.

Adilsons is the first and only Konami Official Tournament Store (OTS) in Mauritius, with Diamond Status.

This proof is available on our Authenticity & Trust page: View proof →

We do not sell:

Fake cards
Proxies
Weighed or tampered booster packs

6.2 How do I know if anime merchandise is official?

Only items clearly marked "Licensed" or "Original" are guaranteed official.

Other items are sold transparently for design and quality, without false licensing claims.

6.3 Are you discontinuing anime figures?

We are refining our focus.

We are gradually moving away from explicit character-face figures and shifting toward more minimalist, lifestyle-oriented anime designs.

6.4 How do I join tournaments or the community?

Tournament announcements and events are shared on our website and community channels.

Contests & events page →

You can also follow our Otaku community on Instagram: @adilsons_otaku