🤝 Get Help Fast (From Fastest to Highest Escalation)
🤖 24/7 AI Chat Assistant (Instant)
Available anytime on:
- This website
- Facebook Messenger
- Instagram DMs
The AI assistant can help with:
- Product recommendations
- Basic skincare guidance & routines
- Stock availability & product info
- FAQs, delivery, payments, and policies
Important: AI guidance is general information only and does not replace medical advice. For order-specific issues, payments, or changes, a human agent is required.
⚡ Response time: Instant
💬 Human Support (Business Hours)
This line connects you to our in-store sales team. If we are assisting customers in person, replies may be delayed. We aim to respond within the same working day (Mon–Sat).
To help us assist faster, please include:
- Your order number (if applicable)
- Your full name + region
- Photos (if the item is damaged / incorrect)
🕒 Response time: Same working day (Mon–Sat)
🌐 Ask a Question on the Website (Judge.me)
You can ask a question directly on our product pages using "Ask a Question". Our replies remain visible to help other customers too.
Best for: product questions, usage, shade/fit, "is this good for my skin concern?"
Not for: payments or private order details
📅 Response time: Within 1 business day (typical)
👥 Ask the Community (Customer Groups)
You can also ask the community for opinions and experiences:
- Adilsons Beauty WhatsApp Group
- Adilsons Otaku WhatsApp Group
Best for: routines, recommendations, product experiences, community advice
⚠️ Not suitable for: payments, private order issues, refunds, or sensitive info
💡 Response time: Depends on members
📧 Management Escalation (If We Fail)
If you feel your issue was not resolved through the channels above, you may email management directly:
Please allow up to 24 hours for a response.
⏰ Response time: Within 24 hours
❓ What Do You Need Help With?
🚚 Where is my order?
Track here: [Use your tracking link]
If you still need help, WhatsApp us with your order number: +230 5 778 2336
🔄 Returns & Exchanges
Read the Returns Policy: [Insert your link]
Submit a Return Request: [Insert your link]
If urgent, WhatsApp with your order number: +230 5 778 2336
🧴 Authenticity / Ingredients / Halal-Friendly
Read our Authenticity Promise: [Insert your link]
View Authenticity & Ethics FAQs: [Insert your link]
If you're unsure about ingredients, message us the product name (or screenshot): +230 5 778 2336
