— Your Confidence, Our Commitment.

At Adilsons, we are committed to delivering authentic, high-quality products with the highest standards of service. This policy ensures a fair, legal, and transparent process for refunds and exchanges, reflecting our dedication to your satisfaction and our responsibility as a trusted retailer.

🔹 Refund Policy – Valid Cases Only

Refunds are available under the following conditions:

• The item is defective or damaged upon receipt (must be reported within 48 hours, with photos).

• The item develops a manufacturing defect within 6 months of purchase, provided it was used properly.

• You received the wrong item due to an order error.

📲 All refund requests must be initiated via WhatsApp: +230 5778 2336.

• Once approved, refunds are processed via bank transfer within 7–10 business days.

• Refunds for card payments incur a 5% processing fee, except in cases of product defects or order errors, where no fee will be charged.

• Refunds are not issued for change-of-mind returns—only exchanges or store credit apply in such cases.

🔹 Reporting Product Issues

• Transit damage / wrong item: Report within 48 hours of delivery.

• Hidden product defect: Report within 30 days, extendable up to 6 months for proven manufacturing faults.

• For valid defects within 6 months, we will repair, replace, or refund in line with the Mauritius Consumer Protection Act.

🔹 Exchange Policy – Flexible Within Limits

Exchanges are offered for non-defective items under these conditions:

• The item is unused, in original packaging, with proof of purchase, and the request is made within 30 days.

• All exchanges require approval via WhatsApp and are handled only at Citadelle Mall.

📲 Request an exchange via WhatsApp: +230 5778 2336.

If your desired replacement is unavailable, we will offer store credit.

🔹 Non-Returnable Items

• Items returned for change of mind (refunds not applicable – exchange or store credit only).

• Opened or used skincare and personal care items.

• Gift cards, perishables, hazardous goods.

• Sale and clearance items – final sale, no return.

🔹 Skincare – Patch Test Recommended

We recommend performing a patch test before fully using any new skincare product.

Patch Test Instructions:

1. Apply a small amount on your inner arm or behind your ear.

2. Wait 24–48 hours for any reaction.

3. Discontinue use if irritation occurs.

Disclaimer:

• Product results vary based on individual skin conditions.

• Adilsons is not liable for reactions from personal sensitivities once products are opened or used.

• Opened skincare items are non-returnable, unless damaged upon delivery.

🔹 Return & Exchange Process

1. Contact us on WhatsApp +230 5778 2336 with order details and photos.
    We will issue an Return Merchandise Authorization number for approved returns.

2. Return Address:
    Adilsons – Shop 12, Citadelle Mall, Port Louis, Mauritius

• Customers are responsible for return shipping, which is non-refundable.

• For items valued at Rs 3000+, tracked shipping is recommended.

• Alternatively, visit Citadelle Mall for in-person returns/exchanges.

🔹 Fair-Use Policy

To maintain service quality:

• Customers with more than two returns/exchanges within 90 days may be restricted to store credit only, subject to review.

• This does not affect your legal rights for defective product claims.

🔹 Late Refunds?

1. Check with your bank or card provider (processing times vary).

2. Still pending? Contact us via WhatsApp or email info@adilsons.org.

🛍️ Shop with Confidence – We’re Here for You

Every purchase from Adilsons is backed by our commitment to quality and fair customer care. If you need support, reach out—our team is ready to help.

📲 WhatsApp Support: +230 5778 2336
📧 Email: info@adilsons.org