Refund policy

— Your Confidence, Our Commitment.

At Adilsons, we are committed to delivering authentic, high-quality products with the highest standards of service. This policy ensures a fair, legal, and transparent process for refunds and exchanges, reflecting our dedication to your satisfaction and our responsibility as a trusted retailer.

🔹 Refund Policy – Valid Cases Only

Refunds are available under the following conditions:

The item is defective or damaged upon receipt (must be reported within 48 hours, with photos).
The item develops a manufacturing defect within 6 months of purchase, provided it was used properly.
You received the wrong item due to an order error.

📲 All refund requests must be initiated via WhatsApp: +230 5778 2336.

Once approved, refunds are processed via bank transfer within 7–10 business days.
Refunds for card payments incur a 5% processing fee, except in cases of product defects or order errors, where no fee will be charged.
Refunds are not issued for change-of-mind returns—only exchanges or store credit apply in such cases.

🔹 Reporting Product Issues

Transit damage / wrong item: Report within 48 hours of delivery.
Hidden product defect: Report within 30 days, extendable up to 6 months for proven manufacturing faults.
For valid defects within 6 months, we will repair, replace, or refund in line with the Mauritius Consumer Protection Act.

🔹 Exchange Policy – Flexible Within Limits

Exchanges are offered for non-defective items under these conditions:

The item is unused, in original packaging, with proof of purchase, and the request is made within 30 days.
All exchanges require approval via WhatsApp and are handled only at Citadelle Mall.

📲 Request an exchange via WhatsApp: +230 5778 2336.

If your desired replacement is unavailable, we will offer store credit.

🔹 Non-Returnable Items

Items returned for change of mind (refunds not applicable – exchange or store credit only).
Opened or used skincare and personal care items.
Gift cards, perishables, hazardous goods.
Sale and clearance items – final sale, no return.

🔹 Skincare – Patch Test Recommended

We recommend performing a patch test before fully using any new skincare product.

Patch Test Instructions:

Apply a small amount on your inner arm or behind your ear.
Wait 24–48 hours for any reaction.
Discontinue use if irritation occurs.

Disclaimer:

Product results vary based on individual skin conditions.
Adilsons is not liable for reactions from personal sensitivities once products are opened or used.
Opened skincare items are non-returnable, unless damaged upon delivery.

🔹 Return & Exchange Process

Contact us on WhatsApp +230 5778 2336 with order details and photos.
We will issue an Return Merchandise Authorization number for approved returns.
Return Address:
Adilsons – Shop 12, Citadelle Mall, Port Louis, Mauritius

Customers are responsible for return shipping, which is non-refundable.
For items valued at Rs 3000+, tracked shipping is recommended.
Alternatively, visit Citadelle Mall for in-person returns/exchanges.

🔹 Fair-Use Policy

To maintain service quality:

Customers with more than two returns/exchanges within 90 days may be restricted to store credit only, subject to review.
This does not affect your legal rights for defective product claims.

🔹 Late Refunds?

Check with your bank or card provider (processing times vary).
Still pending? Contact us via WhatsApp or email info@adilsons.org.

🛍️ Shop with Confidence – We’re Here for You

Every purchase from Adilsons is backed by our commitment to quality and fair customer care. If you need support, reach out—our team is ready to help.

📲 WhatsApp Support: +230 5778 2336
📧 Email: info@adilsons.org