Our sincere apologies for the delay in your next arrival

Dear Value Customer,

We received a notification from our shipping company that our shipment, which includes cosplay materials & Katanas, will not reach in time for the Cosmaucon event due to logistics issues from our suppliers. It will probably reach around mid December. We know that it was essential for us to deliver these products to you on time and we regret being late.

We know that late delivery disappoints those with high expectations of the upcoming event. We apologize for not being able to deliver the products on time. Also, we assure you that this will not happen again. We have removed all pre-orders on the website and decided to sell only stock in products from now on.
We thought COVID-19 was over and business would be back as usual. However, the prevailing conditions across the world remain uncertain. The

COVID-19 pandemic is still impacting society in the East and Europe; the situation with Russia – Ukraine is causing disruptions which are two major regions for our importation. Therefore, our courier company could not make the products reach their destination in time.

Our customers are our assets, and we make it our priority to satisfy our customers. Therefore, we are refunding anyone who wishes to cancel their order and would still give a 5% discount, which was available for pre-order, on existing items should you choose an alternative item in stock. 
Thank you so much for your patience.
Sincerely