Adilsons • Product questions, answered
Understand your product. See the evidence.
Different packaging, an unfamiliar sticker or a date you cannot read? Find a clear answer here, with product photos and supporting documents on the same page.
Our commitment is to sell genuine skincare and give you honest, specific answers about your purchase.
Last reviewed: 14 September 2026. Brand enquiries awaiting a reply are identified below.
What would you like to check?
Our relationship with SKIN1004
Adilsons works directly with the SKIN1004 brand. You can see its 30 ml container-change notice below.
For other brands, ask us about the sourcing information available for your product. A direct relationship with one brand does not establish authorised-retailer status for another.
Packaging & product cases
A packaging difference deserves a closer look. Compare the exact product, size, market and batch: a photo, label or code alone cannot settle authenticity. These are the cases we have documented.
Jump to: SKIN1004 · Numbuzin · Dr. Reju-All · Anua · The Ordinary · THE FACE SHOP · BB LAB
Why does the bottom of my 30 ml ampoule look different?
SKIN1004 announced a container update affecting its 30 ml ampoules with dropper caps. The new base has a more defined circular mark. The notice states that the formulation remains the same.
Evidence: brand notice and container comparison. Adilsons works directly with SKIN1004.
See the explanation & evidence
The notice covers the 30 ml Centella, Tone Brightening, Tea-Trica, Poremizing and Probio-Cica ampoules, including those supplied in Ampoule Kits and Travel Kits. It describes a container-manufacturing change; it does not cover every size in the range.
Previous and updated containers may coexist during a transition. Check the date on your own bottle; a historical example photo does not show today’s available stock.
Why does my No. 3 serum bottle have a different design?
Our April 2025 comparison shows a black-grid label alongside a lighter, minimal design. A design difference alone does not establish that a bottle is fake—or genuine. The product version and sourcing details still matter.
Enquiry status: no reply received from Numbuzin as of 14 September 2026.
See the explanation & evidence
Our investigation recorded the lighter design on Olive Young and in regional Numbuzin social posts. These references help explain the packaging question; they do not authenticate an individual bottle or prove its contents are identical.
We emailed Numbuzin for clarification and have not received a reply. If your bottle differs, send its size, label and batch photos so we can review the specific item.
References: Olive Young product listing · Earlier article and background
Is the bronze tube different from the white tube?
The brand’s published renewal announcement shows the earlier bronze tube and the renewed white tube, and states that the formulation remains unchanged for that renewal. Tube colour alone cannot authenticate your purchase.
Evidence: published brand announcement and archived Korean notice; no direct email reply.
See the explanation & evidence
Regional versions and sizes can differ. The Korean notice does not establish that every international size changed at the same time. Check your product name, volume, label and expiry date. If the item does not match your order, contact us.
The renewal evidence comes from published brand material. We have not received a direct clarification email.
References: Brand announcement · Korean brand website · Earlier article and background
Why is my rice ceramide serum box paler?
We have documented differently toned boxes for Anua 7 Rice Ceramide Hydrating Barrier Serum. Lighting and print variation are possible explanations, but Anua has not confirmed the cause for the batches we queried. Box colour alone cannot settle authenticity.
Enquiry status: no reply received from Anua as of 14 September 2026.
See the explanation & evidence
| Printed detail | First box | Second box |
|---|---|---|
| Batch | EDA | ABA |
| Expiry | 14 April 2028 | 5 February 2028 |
| Barcode | 8809640734861 | 8809640734861 |
A copied barcode or ingredient list can still match a genuine reference. These printed details are useful for tracing an enquiry; they do not verify the contents. The expiry dates also do not establish the exact manufacturing dates.
We asked Anua to clarify the packaging variation and have not received a reply. We are not presenting a paper-stock explanation as a confirmed factory finding. If you experienced a reaction, follow the guidance below and report it separately from the packaging question.
Does a Korean sticker mean my product is fake?
A Korean-language sticker may provide local-market labelling, such as translated information or importer details. Its presence does not by itself mean fake, and it does not prove authenticity or authorised distribution.
Key distinction: local-market labelling explains information on the pack; it does not authenticate the unit.
See the explanation & evidence
Read the product name, ingredients and importer information together with the original packaging. Labels can vary by destination market. An unfamiliar sticker, a missing sticker or a neat-looking sticker is not a verdict.
Keep the packaging and send us clear photos of the sticker, bottle, box and batch code. We can review the details of your purchase and identify what further information is needed. A normal barcode or QR link is not a replacement for that review.
Can a Korean beauty brand have a “Made in China” label?
Brand nationality and manufacturing location are different things. “Made in China” alone does not establish counterfeiting. The question is whether that origin matches the exact product and its documented supply.
Key distinction: manufacturing origin, brand ownership and the country of import are separate facts.
See the explanation & evidence
Our December 2025 article recorded the decision to discontinue the fmgt Lip Scrub EX after questions about its manufacturing label. That stocking decision does not itself establish that the product was counterfeit.
The listing is supporting context, not proof of a particular factory or an individual unit’s authenticity. We are not inferring a factory location, pharmaceutical standard or regulatory approval from a brand’s ownership history.
Which BB LAB collagen products are covered by the halal certificate?
The certificate copy below names four products only. Match the exact product to the document; a certificate for one variant should not be treated as certification of the entire BB LAB range.
Evidence: certificate copy covering four named products; printed validity through 26 January 2027.
See the explanation & evidence
The displayed Korea Muslim Federation certificate KMFHC24-027 names manufacturer Cosfarm Co., Ltd. It is dated 27 January 2024 and prints a validity end date of 26 January 2027.
- BB LAB Low Molecular Collagen Pantothenic Acid
- BB LAB Low Molecular Collagen Biotin Plus
- The Collagen Powder S Plus
- Low Molecular Collagen
This is a document copy, not a live certificate-status check. Match the exact variant and manufacturer, and confirm current status with the issuer where needed. A similarly named product, another flavour or a later reformulation should not be assumed to be covered.
Halal, vegan and vegetarian are different questions. Fish-derived collagen is not vegan or vegetarian. Check the exact pack’s ingredients and allergen information. Halal certification does not establish medical benefits or guarantee an absence of side effects.
References: Korea Muslim Federation · Earlier article and background
Codes, labels & seals
Does a matching barcode prove authenticity?
No. A barcode lookup can identify the number’s registered owner or product information, but a counterfeiter can copy that number. A GS1 prefix identifies the organisation that allocated the number; it does not establish where the item was manufactured.
What if the QR code opens the brand website?
A standard QR link can be copied. Follow the brand’s instructions for the exact security label on your pack. A dedicated verification system may check additional security features; simply reaching a website is not the same check.
Does a failed scan mean fake?
Not automatically. The wrong app, a damaged label or a technical problem may prevent a scan. Keep the error message and packaging, and ask us to review it. Do not treat an unexplained failure or warning as a successful verification.
Should every product have a seal or hologram?
There is no single seal used across every brand, market and product. Compare the exact version. If a seal appears broken, the item leaks or you suspect tampering, leave it unused and contact us with photos.
Reference: What Verified by GS1 checks · GS1 prefix explanation
Dates, storage & freshness
Is this a manufacturing date or an expiry date?
Read the words next to the date. MFG or MFD indicates manufacture; EXP indicates expiry. Korean 제조 indicates manufacture, while 사용기한 refers to the use-by period. A number alone can be ambiguous. Send us a clear photo of the full marking rather than guessing.
Can a batch-checking website tell me if it is safe?
Batch databases may estimate a production date and may not cover your brand or current code format. They do not authenticate the product, inspect its condition or establish a reliable expiry date for every item. Follow the pack and manufacturer’s product-specific instructions.
Does older packaging mean expired stock?
No. Packaging design and expiry are separate checks. Read the date on the item itself and any after-opening instructions. Being within the printed date also does not rule out damage, contamination or poor storage.
My vitamin C serum changed colour. What should I do?
Some formulas change colour as they oxidise, but the expected colour and storage instructions depend on the product. A marked or unexpected change in colour, smell or texture needs checking. Pause use and send us the product name, batch, opening date and photos. Refrigerate only where the manufacturer recommends it.
Related background: Our vitamin C guide
Texture, results & skin reactions
It feels sticky or absorbs differently. Is that a sign of a fake?
Texture alone cannot establish authenticity. The formula, amount applied, layers underneath and surrounding conditions can affect how a product feels. Compare the same version, and report an unexpected change rather than testing authenticity by applying more.
My friend got different results. Does that mean mine is fake?
People can respond differently to the same product. A positive review, a lack of visible results or a different experience cannot authenticate a bottle. Product suitability and product origin need separate checks.
It burns, stings or causes a rash. What now?
Stop using a cosmetic that causes an unexpected reaction and contact us with the product and batch details. Do not keep applying it to test whether it is genuine. Seek medical advice for a significant, persistent or worsening reaction; get urgent help for breathing difficulty or swelling of the lips or tongue.
Does a reaction prove it is counterfeit—or just sensitivity?
Neither conclusion follows from the reaction alone. Genuine products can irritate, and damage or a product defect may also need investigation. We will not use other people’s positive reviews to dismiss your concern. Keep the item and packaging for the review.
Related background: Our texture guide · Our irritation article · American Academy of Dermatology guidance
A few other trust questions
Why might your price differ from another retailer’s?
Compare the exact size, version and total cost, including delivery. Sourcing costs, freight, exchange rates and retail margins can differ. A low price does not prove counterfeiting, and a high price does not guarantee authenticity. Ask about the item’s sourcing and documentation.
Does the skincare promise cover anime merchandise and cards?
Licensing is stated at product level. Check for explicit official or licensed wording; do not assume every anime item is licensed. For trading cards, being genuine does not automatically make a card eligible for every tournament—format, region and event rules also matter. Ask about the specific item before ordering.
What do shop reviews and a physical store establish?
They help you assess service and find a business you can contact. They do not authenticate a particular product. You can visit us at Shop 12, Citadelle Mall, Port Louis; check our contact page and current visiting information before travelling.
What if an older article sounds more certain?
Our earlier articles record the questions and evidence available at the time. This page gives our current explanation, including the limits of those checks and unanswered enquiries. Where wording differs, use this page for our current position and ask us about your specific purchase.
Let’s check the specific item
Have a concern about your purchase?
Contact us privately on WhatsApp or email. To help us review the item, send:
- Your order number or proof of purchase and the product name.
- Clear photos of the front, back, batch/date markings and any label or seal you are concerned about.
- A short explanation of what differs. For a condition or reaction concern, include when you opened it and how it was stored.
Keep the product and packaging. We can review the details with you and explain what information is available or still needs clarification. If you prefer an in-store check, contact us before bringing the item to Citadelle Mall.
WhatsApp: +230 5778 2336 · Email: info@adilsons.org. Please do not send passwords or full payment-card details.
For returns or exchanges, contact us first and consult our current policy. This page does not promise an automatic refund or replace the assessment of a product concern.