TSUBAKI Premium Moist & Repair hair conditioner 450ml
TSUBAKI Premium Moist & Repair Conditioner 450ml (Deep Hydration for Tropical Hair)
Values You Can Trust: Halal-Friendly* / Cruelty-Free (Brand Policy Note) / 100% Authentic Guarantee
*Self-assessed by Adilsons based on available ingredient data (no ethanol/denat.; no haram animal-derived ingredients detected). / Brand owner Shiseido states compliance where required but sells in markets necessitating animal testing; not certified cruelty-free by independent bodies.
Experience deep hydration inspired by salon treatments with TSUBAKI's Premium Moist & Repair Conditioner. This formula, featuring Tsubaki (Camellia) oil, targets dryness and damage often worsened by Mauritius' sun, humidity, and salty air, leaving hair smooth, manageable, and moisturized without heaviness.
At-a-Glance (30s) (who it's for, what to expect)
If your hair feels dry, looks dull, or struggles with frizz in the Mauritian climate, this conditioner offers intensive moisture care.
- Who it's for: Primarily targets dry, damaged, coarse, or colour-treated hair types seeking deep hydration and smoothness.
- What it does: Replenishes moisture, repairs surface damage, detangles, reduces frizz, and enhances shine using Camellia oil and hydrating ingredients.
- Texture & Scent: Rich, creamy texture with good slip. Features TSUBAKI's signature elegant floral-fruity fragrance.
- Expected Results: Hair feels noticeably softer, smoother, and easier to manage immediately after rinsing. With continued use, expect improved hydration, reduced frizz, and enhanced shine.
- Key Ingredients: Tsubaki Seed Oil, Royal Jelly Extract, Soy Protein, Squalane, Amino Acids.
Quick Start (60-second routine) (essentials for beginners)
- Shampoo: Cleanse hair and scalp thoroughly.
- Condition: Apply TSUBAKI Premium Moist & Repair Conditioner (see amount in "How to Use") mainly to mid-lengths and ends, avoiding the scalp.
- Rinse: Leave on for 1-2 minutes, then rinse completely with lukewarm water.
Note: Already own a similar conditioner? Finish that first to avoid waste (substitute, don’t stack).
How to Use (Beginner-friendly) (Application & Tips) (amount, frequency, and tips)
- Amount: Use a coin-sized amount (adjust for hair length/thickness: more for long/thick hair, less for short/fine hair).
- Apply to: Squeeze excess water from hair after shampooing. Apply conditioner focusing on the mid-lengths and ends where hair is typically driest/most damaged. Avoid direct application to the scalp unless your scalp is very dry.
- Method: Gently smooth or comb through hair with fingers to distribute evenly and detangle.
- Wait time: Leave on for 1-3 minutes for optimal absorption. For a deeper conditioning effect, leave on for 5 minutes.
- Rinse: Rinse thoroughly with lukewarm water until hair feels smooth but not slippery (no residue).
- Frequency: Use after every shampoo, typically 2-4 times per week depending on your hair washing schedule.
If-This / Then-That:
- Fine hair? Use slightly less product and concentrate only on the very ends to avoid weighing hair down.
- Very dry/damaged hair? Leave on for the full 5 minutes, or use as a pre-shampoo treatment on dry ends before washing.
- Humid climate frizz? Ensure thorough rinsing to prevent residue that can feel heavy in humidity. Follow with an anti-frizz serum if needed.
- Using hair masks/treatments? Use this conditioner after shampoo on regular wash days, and skip conditioner on days you use a deep treatment mask (unless the mask instructions say otherwise).
Watchouts: Applying too much or too close to the scalp can weigh hair down or make roots oily faster. Insufficient rinsing can leave residue, impacting volume and shine.
Safety: For external use only. Avoid direct contact with eyes; if contact occurs, rinse thoroughly with water. Keep out of reach of children.
Weekly Planner (Example & Haircare Routine) (how to schedule use)
Use this conditioner after every shampoo.
Example Weekly Hair Routine (adjust frequency based on your needs):
-
Wash Days (e.g., Mon, Wed, Sat):
- Shampoo
- TSUBAKI Premium Moist & Repair Conditioner (1-3 min) → Rinse
- (Optional) Leave-in treatment or serum
-
Treatment Day (e.g., Sat instead of regular condition):
- Shampoo
- Deep Conditioning Mask / Hair Treatment (follow product instructions) → Rinse
- (Optional) Leave-in treatment or serum
- Non-Wash Days: Style as usual, maybe use dry shampoo if needed.
Mauritius Note: In very humid weather, ensure hair is fully rinsed to avoid residue. During drier winter months or if using AC frequently, you might leave the conditioner on slightly longer for extra moisture.
What to Expect (Results Timeline) (immediate → 8+ weeks)
- Immediate (First Use): Hair feels significantly softer, smoother, and easier to detangle during rinsing. Reduced static and improved manageability once dry. Enhanced shine.
- 2-4 Weeks: Cumulative hydration benefits become noticeable. Hair feels consistently more moisturized and less prone to dryness or roughness. Frizz may appear reduced, especially in humidity. Colour-treated hair may retain vibrancy better.
- 4-8+ Weeks: With continued use alongside a suitable shampoo, overall hair health improves. Hair appears shinier, feels stronger, and is less susceptible to environmental stressors like sun and humidity. Split ends may appear minimized due to improved hydration and surface smoothing.
Note: Results depend on initial hair condition, hair type, and consistency of use. Use alongside heat protection if heat styling.
Myth Replacement (Why this, not that) (safer, effective alternatives)
- Why use a balanced conditioner, not just DIY oils (like neat coconut oil)? While natural oils can moisturize, they often lack detangling agents, smoothing silicones (which protect from heat/friction), and repairing ingredients like amino acids found in formulated conditioners. Neat oils can also weigh fine hair down or require harsh shampooing to remove. This conditioner offers balanced hydration, repair, and protection without excessive buildup.
- Why rinse conditioner thoroughly, not leave some in for "extra moisture"? Modern conditioners are designed to deposit beneficial ingredients onto the hair shaft within minutes. Leaving excess product can lead to buildup, limpness, scalp irritation, and attract dirt, especially in humid Mauritius. Thorough rinsing ensures hair gets the benefits without the drawbacks. For leave-in moisture, use a dedicated leave-in conditioner or serum after towel-drying.
Compatibility Guide (what hair types & products to pair it with)
Hair Types:
- ✅ Works well with: Dry, damaged, coarse, thick, wavy, curly, straight, and colour-treated hair needing significant moisture.
- ⚠️ Use carefully with: Very fine or easily weighed-down hair (use sparingly, focus on ends only). Oily scalps (avoid applying directly to roots).
- ❌ Likely avoid if: You prefer extremely lightweight or volumizing conditioners and have healthy, non-dry hair.
Product Pairings:
- ✅ Pairs well with: Most standard shampoos, especially hydrating or repairing formulas like the TSUBAKI Premium Moist & Repair Shampoo (if available). Can be followed by leave-in conditioners, serums, or styling products.
- ⚠️ Use carefully with: Protein-heavy treatments if your hair is protein-sensitive (this conditioner already contains soy protein; excessive protein can make some hair types brittle). Alternate use if needed.
Targeted Concerns (what it helps to solve)
- Dryness & Dehydration: Provides deep, lasting moisture to combat parched hair.
- Damage & Brittleness: Helps repair surface damage, smooths the cuticle, and reduces breakage.
- Frizz & Flyaways: Improves smoothness and manageability, especially in humid conditions.
- Dullness & Lack of Shine: Enhances hair's natural luster by smoothing the cuticle and providing hydration.
- Tangles & Unmanageability: Offers excellent slip for easy detangling during and after washing.
- Colour-Treated Hair Care: Helps maintain moisture and softness in chemically processed hair.
Product Identity & Provenance (official details)
- Official Name: TSUBAKI Premium Moist & Repair Conditioner
- Version: Current version available (packaging/formulation may periodically update based on market).
- Origin: Made in Japan by Shiseido Company, Limited.
- Authenticity: Adilsons guarantees 100% authenticity. Sourced via authorized channels.
- Size: 450ml Pump Bottle.
- Shelf Life / PAO: Typically 3 years unopened. Check packaging for Period After Opening (PAO), usually 12M (12 months).
- Date Marks: Japanese products often use batch codes or Manufacturing Date (MFG). Expiry is usually 3 years from MFG unless otherwise stated.
Conscious & Permissible Formulation (Halal, Vegan, Animal Testing)
- Halal Status: Halal-Friendly*. Contains no ethanol/denatured alcohol or prohibited animal ingredients based on INCI review.
- Vegan Status: Not Vegan. Contains Royal Jelly Extract (derived from bees) and potentially other non-vegan ingredients (e.g., amino acids derived animal sources, though often synthetic).
- Animal Testing Policy: Not Cruelty-Free. TSUBAKI is owned by Shiseido, which sells products in mainland China where post-market animal testing may still be required by law for certain cosmetic categories, although pre-market testing requirements have changed for general cosmetics. Shiseido does not hold independent cruelty-free certifications like Leaping Bunny or PETA.
*Self-assessed by Adilsons based on available ingredient data (no ethanol/denat.; no haram animal-derived ingredients detected).
Complete Ingredient Transparency (key actives + full INCI)
Key Ingredients & Functions:
- Tsubaki (Camellia Japonica) Seed Oil: Rich in oleic acid, moisturizes, softens, and adds shine.
- Royal Jelly Extract: Contains vitamins, minerals, and amino acids; traditionally used for nourishment and vitality.
- Soybean Seed Extract (Soy Protein): Provides amino acids to help strengthen and repair hair structure.
- Squalane: Plant-derived emollient that mimics natural sebum, providing lightweight moisture and protection.
- Amino Acids (e.g., Arginine): Building blocks of hair protein (keratin), help repair damage and improve strength.
- Dimethicone & Amodimethicone: Silicones that provide slip, detangling, heat protection, and cuticle smoothing for shine and frizz control.
Full INCI List (representative, may vary slightly by region/batch):
Water, Isopentyldiol, Stearyl Alcohol, Behentrimonium Chloride, Glycerin, Dimethicone, Cetyl Alcohol, Isopropyl Alcohol, Fragrance, Synthetic Wax, Sodium Benzoate, Salicylic Acid, Amodimethicone, PPG-2-Deceth-12, Disodium EDTA, Cetrimonium Chloride, Lactic Acid, Camellia Japonica Seed Oil, Sodium Dilauramidoglutamide Lysine, Butylene Glycol, Squalane, Royal Jelly Extract, Glycine Soja (Soybean) Seed Extract, Tocopherol, Phenoxyethanol, Methylparaben.
Preservative system includes Sodium Benzoate, Phenoxyethanol, Methylparaben. Contains silicones (Dimethicone, Amodimethicone). Fatty alcohols (Stearyl, Cetyl) are used as emollients/emulsifiers and are generally non-drying for hair.
Allergens & Fragrance Disclosure (scent profile and potential irritants)
- Fragrance Status: Contains added Fragrance (Parfum).
- Scent Profile: Features TSUBAKI's signature luxurious floral-fruity scent. Often described as pleasant and not overly strong, but noticeable. Intensity: ~3/5.
- Potential Allergens (EU List): Specific fragrance allergens are not typically declared separately by Japanese brands unless required by local regulations. Common fragrance components like Linalool, Limonene, Citronellol may be present within the 'Fragrance' blend. Patch test advised if sensitive to fragrances.
- Other Potential Irritants: Salicylic Acid (very low concentration, unlikely to irritate scalp unless extremely sensitive). Preservatives (Phenoxyethanol, Methylparaben) can be irritants for a small subset of users.
EU allergen list cannot be fully verified without complete fragrance component disclosure; patch test advised if sensitive.
Full Safety & Patch Test Protocol (important precautions)
- Who should use: Suitable for most adults and teens seeking intense moisture for dry or damaged hair.
- Who should use with caution: Those with very fine hair (use sparingly on ends). Individuals with known sensitivities to fragrances or specific ingredients listed (patch test recommended). Those prone to scalp acne/buildup (ensure thorough rinsing, avoid scalp application).
- Patch Test Protocol: Apply a small amount of conditioner behind the ear or on the inner elbow. Leave for the recommended time (1-3 mins) then rinse. Wait 24-48 hours. If any redness, itching, or irritation occurs, discontinue use.
- If Irritation Occurs: Stop using the product immediately. Rinse the area with cool water. If irritation persists, consult a healthcare professional.
- General Safety: For external use only. Keep out of reach of children. Avoid contact with eyes; rinse immediately if contact occurs. Do not use on broken or irritated scalp skin.
Sensory & Chemical Profile (texture, feel, and formulation)
- Texture: Rich, thick cream. Spreads easily through wet hair.
- Feel during use: Provides immediate slip and detangling. Feels smooth and coating on the hair strands.
- Rinse-off Feel: Rinses relatively cleanly, leaving hair feeling soft and conditioned but not heavy or greasy when rinsed properly.
- Finish on Dry Hair: Hair feels soft, smooth, hydrated, and looks shiny. Reduces static and flyaways.
- Scent: Signature TSUBAKI floral-fruity scent, persists lightly on dry hair.
- pH: Typically slightly acidic (estimated pH 4.0-5.0) to help smooth the hair cuticle. (Actual pH not officially published).
- Formulation Type: Cationic emulsion (Behentrimonium Chloride is a conditioning agent). Contains silicones for slip and smoothing.
- Comedogenicity/Scalp Acne Risk: Low risk if applied correctly (mid-lengths to ends) and rinsed thoroughly. Applying heavily to the scalp could potentially contribute to buildup or clog pores for sensitive individuals.
Troubleshooting Guide (common issues and solutions)
-
Issue: Hair feels heavy or greasy after use.
- Solution: You might be using too much product or applying it too close to the scalp. Reduce the amount and focus application strictly on mid-lengths and ends. Ensure you are rinsing very thoroughly.
-
Issue: Not enough moisture for extremely dry/damaged hair.
- Solution: Leave the conditioner on longer (5-10 minutes). Use it after every shampoo consistently. Supplement with a weekly deep conditioning mask or a leave-in treatment after towel-drying.
-
Issue: Slight scalp irritation or itchiness.
- Solution: Ensure you're rinsing completely, as residue can irritate. Avoid applying directly to the scalp. If irritation persists, you might be sensitive to the fragrance or another ingredient; discontinue use.
-
Issue: Doesn't seem to control frizz adequately in high humidity.
- Solution: While it helps, conditioner alone may not fully tame severe frizz in Mauritius' climate. Ensure thorough rinsing. Follow up with an anti-frizz serum or styling cream containing silicones or humidity blockers on damp or dry hair.
Climate Fit for Mauritius (local usage advice)
- Humidity Performance: Good. The silicones help smooth the cuticle, reducing frizz often caused by Mauritian humidity. However, ensure thorough rinsing to prevent heaviness.
- Sun/UV Exposure: Helps replenish moisture lost due to sun exposure. Does not contain UV filters; use a hair SPF spray or hat for prolonged sun exposure.
- Salt Water/Beach Use: Excellent for restoring softness and moisture after swimming in the sea. Use after shampooing post-beach to counteract the drying effects of salt and sun.
-
Seasonal Adjustments:
- Humid Summer: Use standard amount, focus on thorough rinsing. May be sufficient moisture for less dry hair types.
- Drier Winter/Indoors (AC): May need to leave on slightly longer or pair with a leave-in conditioner if hair feels extra dry due to less ambient moisture or air conditioning.
- Hard Water: Mauritius generally has moderately hard water. This conditioner should perform well, but occasional use of a clarifying shampoo can help remove potential mineral buildup.
Authenticity & How to Verify (our sourcing guarantee)
- Adilsons Sourcing: We source TSUBAKI products directly from authorized distributors in Japan or official regional channels. 100% authenticity guaranteed.
- Packaging Cues: Look for high-quality printing, correct Japanese/English text mix, batch codes, and proper sealing. The bottle typically has intricate designs characteristic of the TSUBAKI brand.
- Import Norms: Products imported for Mauritius may sometimes have distributor stickers added locally; this is normal.
- Verification: If you have any doubts about authenticity, contact us via WhatsApp (+230 5 778 2336) with photos of the product and batch code.
Value, Cost-per-Use & Reorder Cadence (how long it lasts)
- Bottle Size: 450ml.
-
Estimated Uses per Bottle:
- Short/Medium Hair (using ~5ml per wash, 3x/week): Approx. 90 uses, lasts about 30 weeks (~7 months).
- Long/Thick Hair (using ~10ml per wash, 3x/week): Approx. 45 uses, lasts about 15 weeks (~3.5 months).
- Cost-per-Use: Varies based on hair length/frequency (Estimate: Rs 15-30 per wash based on typical price).
- Reorder Cadence: Plan to reorder every 3-7 months, depending on your usage habits.
Note: These are estimates; your actual usage may vary.
Complete Your Routine (Recommended Pairings) (build an effective regimen)
Starter Essentials (Daily Care):
- CP-1 BRIGHT COMPLEX INTENSE NOURISHING SHAMPOO (PROTEIN SHAMPOO) 500ML — Cleanses gently while adding protein to strengthen hair before conditioning.
- TSUBAKI Premium Moist & Repair Conditioner — Provides deep moisture and smoothing.
- (Add Your Preferred Heat Protectant/Styling Serum)
Intensive Repair Routine (Weekly Boost):
- CP-1 BRIGHT COMPLEX INTENSE NOURISHING SHAMPOO (PROTEIN SHAMPOO) 500ML — Cleanses and preps hair.
- CP-1 PREMIUM HAIR TREATMENT 250ML — Use weekly instead of conditioner for deep repair and protein infusion.
- (Use TSUBAKI Conditioner on other wash days).
Compatibility Note: Monitor hair for protein/moisture balance. If hair feels stiff after using protein products, alternate with more moisture-focused routines.
Is This the Best Choice for You? (Mindful Alternatives) (other options to consider)
This conditioner is an excellent choice if your primary concerns are dryness, damage, and achieving smooth, moisturized hair.
Other options from our catalog:
- For Intense Moisture (Alternative Texture): CP-1 AQUAXYL COMPLEX INTENSE MOISTURE CONDITIONER 100ML — Choose this if you need deep hydration but prefer trying a different brand or need a travel size. Why: Focuses purely on moisture infusion with Aquaxyl complex.
- For Added Protein & Repair: CP-1 BRIGHT COMPLEX INTENSE NOURISHING CONDITIONER (PROTEIN CONDITIONER) 500ML — Choose this if your hair is weak, chemically treated, and needs structural reinforcement alongside moisture. Why: Contains hydrolyzed proteins and amino acids for strengthening.
Mindful Use: If you already have a comparable conditioner at home that you enjoy and works for your hair, finish it first to avoid waste and get a fair read on results before switching.
Packaging, Sustainability & Practical Details (bottle, storage, and travel)
- Packaging: Comes in a 450ml plastic pump bottle, typical of Japanese hair care. Pump allows for easy dispensing in the shower.
- Sustainability: The bottle is plastic (check local recycling guidelines in Mauritius - usually PET or PP bottles are recyclable if rinsed). Shiseido (parent company) has sustainability initiatives, but this specific product line may not have prominent eco-features like refills widely available globally.
- Storage: Store at room temperature, away from direct sunlight or extreme heat/cold, to maintain formula integrity. Keep pump locked when not in use.
- Travel: The 450ml bottle is not travel-friendly due to size and potential for leakage. Decant into smaller travel bottles if needed.
- Practical Details: The pump mechanism is generally reliable. The rich texture means a little can go a long way on finer hair types.
Genuine Community Experiences (unbiased, real-user feedback)
Note: Experiences below are individual anecdotes; your results may vary.
- Positive Experience: "Made my dry, frizzy hair incredibly soft and manageable after just one use. The smell is amazing too, very luxurious." - YesStyle review (2024-05)
- Positive Experience: "I have thick, colour-treated hair and this conditioner leaves it feeling hydrated and shiny without being greasy. Great slip for detangling." - Amazon customer review (2024-02)
- Balanced Experience: "It's very moisturizing, maybe a bit too heavy for my fine hair if I use too much near the roots. But great for the ends. Smell is lovely but strong." - Reddit, r/AsianBeauty (thread 2024-08)
- Caveat: "Works well for moisture, but I didn't see a huge difference in repairing my split ends (which realistically need cutting). Good daily conditioner though." - YesStyle review (2023-12)
About the Brand: TSUBAKI (their philosophy)
TSUBAKI is a premium hair care brand under the renowned Japanese company Shiseido. Launched in 2006, TSUBAKI focuses on leveraging the benefits of Camellia oil (Tsubaki oil), treasured in Japan for centuries for its moisturizing and beautifying properties for hair and skin. The brand combines traditional ingredients with Shiseido's advanced hair care science ("Innovative CMC Technology") aiming to repair hair from the core and deliver salon-quality results at home. Their philosophy centers on achieving healthy, beautiful hair with smoothness, shine, and manageability.
Glossary (key terms explained)
- Tsubaki Oil (Camellia Japonica Seed Oil): A lightweight oil rich in oleic acid, known for its moisturizing, softening, and shine-enhancing properties for hair.
- Royal Jelly: A nutrient-rich substance produced by bees, containing amino acids, vitamins, and minerals; used in hair care for nourishment and vitality.
- Soy Protein: Hydrolyzed protein from soybeans, contains amino acids that can penetrate the hair shaft to help strengthen and repair damage.
- Squalane: A stable hydrocarbon, often plant-derived (like from olives), that mimics skin/scalp's natural sebum, providing lightweight moisture and protection.
- Amino Acids: The building blocks of proteins like keratin (which makes up hair). Help to repair damage and improve hair strength and elasticity.
- Silicones (Dimethicone, Amodimethicone): Polymers used in conditioners to coat the hair shaft, providing slip, detangling, heat protection, shine, and frizz control by smoothing the cuticle.
- PAO (Period After Opening): Symbol on packaging (an open jar with a number like "12M") indicating how many months the product is good for after opening.
- INCI (International Nomenclature of Cosmetic Ingredients): Standardized system for listing ingredients on cosmetic product labels.
- Cruelty-Free: Refers to products/brands not tested on animals. Certification bodies (like Leaping Bunny, PETA) verify these claims.
- Halal-Friendly: Term used when a product's ingredients have been reviewed and appear free from alcohol (ethanol/denat.) and non-halal animal derivatives, though not officially Halal certified.
Retailer & Contact (Mauritius) (official contact details)
- Retailer: Adilsons
- WhatsApp: +230 5 778 2336
- Email: info@adilsons.mu
- Website: adilsons.mu
The Adilsons Promise (our commitment to you)
At Adilsons, we're committed to bringing you authentic, high-quality K-Beauty and J-Beauty products. We carefully curate our selection based on efficacy, innovation, and suitability for the Mauritian context. We guarantee 100% authenticity on all products, sourced through official channels. Our goal is to provide you with honest information and support your journey to healthy, beautiful skin and hair.
Frequently Asked Questions (your questions, answered)
- Is this conditioner suitable for colour-treated hair?
- Yes, it's designed to be moisturizing and help smooth the cuticle, which can benefit colour-treated hair by improving softness and shine. It is not specifically marketed as "colour-safe" with dedicated anti-fading technology, but its hydrating properties are generally helpful.
- Does it contain sulfates or parabens?
- It is typically sulfate-free (conditioners usually are). The listed INCI includes Methylparaben as a preservative.
- Can I use this conditioner if I have fine hair?
- You can, but use it sparingly and focus only on the very ends of your hair to avoid weighing it down. This is a rich, moisturizing formula.
- Is it safe for keratin-treated hair?
- It doesn't contain harsh sulfates, which is good. However, check with your stylist or the keratin treatment guidelines, as some treatments recommend specific aftercare products. The silicones present are generally fine but ensure thorough rinsing.
- What's the difference between the "Moist & Repair" and other TSUBAKI lines (e.g., Premium Repair)?
- The "Moist & Repair" line primarily targets dryness and manageability with intense hydration. The "Premium Repair" line might focus more specifically on damage repair with different ingredient concentrations or complexes. Choose based on your primary need (deep moisture vs. intensive damage repair).
The Final Verdict (At-a-Glance) (summary of pros and cons)
Best For: Individuals with dry, damaged, coarse, or frizz-prone hair seeking deep hydration, smoothness, and shine.
Key Benefits:
- Intensely moisturizes and softens hair.
- Provides excellent slip for detangling.
- Reduces frizz and enhances shine.
- Features a luxurious scent and texture.
Keep in Mind:
- May be too heavy for very fine or oily hair types if overused or applied near the scalp.
- Contains fragrance and parabens, which may be a concern for some users.
- Not certified cruelty-free. Contains non-vegan ingredients (Royal Jelly).
Delivery & Returns — Mauritius (At-a-Glance) (policies and links)
- Coverage: Island-wide delivery (Mauritius).
- Processing & Timing: Orders process in 1–2 business days; usually ready by Day 3 for pickup by our delivery partners/regional team. Partner collection can take up to 1 week. After pickup, delivery typically takes 1–5 business days (weekdays only).
- Express: May be available by region; request on WhatsApp: +230 5 778 2336.
- Liquids/Sensitive Items: Standard delivery applies for conditioners.
- Scheduling: Deliveries run by region on set schedules; we’ll contact you the evening before.
- Pickup: Citadelle Mall pickup available.
- Returns: No change-of-mind exchanges.
- Refunds (Summary): For defective/damaged on receipt (report within 48h), wrong item, or manufacturing defect within 6 months. Refunds via bank transfer (7–10 business days); card refunds may incur a 5% processor fee (fee not charged for defects/order errors). Opened personal-care items are non-returnable (except if damaged on delivery).
- Source of Truth: This is a quick snapshot. If anything differs, the policy pages are final.
Policy Links:
- Refunds & Returns: https://adilsons.mu/policies/refund-policy
- Shipping: https://adilsons.mu/policies/shipping-policy