MEDICUBE AZELAIC ACID NIACINAMIDE DEEP CLEAN FOAM CLEANSER 120G
MEDICUBE Azelaic Acid Niacinamide Deep Clean Foam Cleanser is a 120g soap-based, rinse-off foaming cleanser marketed around Azelaic Acid and Niacinamide, built on a saponified fatty-acid base (Myristic, Stearic, Lauric, Palmitic Acid) rather than the milder amino-acid surfactants used elsewhere in the brand's lineup. It works as the first cleansing step of a routine, physically lifting sebum and sweat โ a real daily need in Mauritius heat โ while Niacinamide and a neem/plant-extract blend offer mild post-cleanse calming. Note: our research could not confirm Azelaic Acid's exact position or dose in this cleanser's own declared ingredient list; treat the concentration as unconfirmed rather than assuming parity with the brand's serum or toner.
At-a-Glance (Is this for you?)
Values: 100% Genuine (Adilsons policy) ยท FA-Conditional ยท Fragrance-Free (no Parfum ingredient detected, though Rosemary Leaf Oil is present) ยท Vegan-Friendly* ยท Halal-Friendly*
| Attribute | Detail |
|---|---|
| Brand | MEDICUBE (Azelaic Acid line) |
| Product Type | Foam Cleanser |
| Net Volume | 120g |
| Key Active | Azelaic Acid (position/concentration not confirmed in this SKU's reconstructed INCI) + Niacinamide + Salicylic Acid (both undisclosed %) |
| Skin Types | Oily, combination, acne-prone |
| Primary Concern | Excess oil, congestion, mild breakouts |
| AM/PM | Both |
| Routine Complexity | Straightforward |
| MFDS Classification | Not confirmed as Functional Cosmetic โ treat as General Cosmetic pending verification |
A cleanser that also carries Niacinamide and Salicylic Acid gives you two supportive actives during the one step everyone already does daily, without adding a separate leave-on product to your routine.
Pros: soap-based deep-clean feel, includes Niacinamide and Salicylic Acid, plant-extract-rich formula. Caveats: Azelaic Acid's exact concentration/position could not be confirmed in this SKU's own INCI during this research pass; soap-based (Potassium Hydroxide-saponified) cleansers are classically more alkaline than amino-acid cleansers unless re-buffered, and this SKU's actual pH was not found.
The Over-Cleansing Cycle (Why your skin feels worse)
In Mauritius heat, the "grimy" feeling by midday is sebum and sweat doing their job, not dirt โ washing more than twice daily strips the acid mantle (target pH 4.5-5.5), triggering compensatory sebum overproduction, the exact oiliness you're trying to eliminate.
How this product interacts with that cycle: as a soap-based (Potassium Hydroxide-saponified fatty acid) formula, this cleanser sits on the stronger end of the cleansing spectrum โ genuinely effective at removing oil, but more prone to over-stripping if used more than twice daily or combined with a separate strong exfoliant same-day. Niacinamide and the plant-extract blend offer some post-cleanse comfort, but they do not fully offset a high-pH surfactant base.
Age and Tween Suitability (Parental Guide)
Classification: YELLOW (14+ with guidance). This cleanser carries Niacinamide, Salicylic Acid, and marketed Azelaic Acid โ genuine actives, even in a rinse-off format โ so it is not a blanket-safe GREEN product for younger tween skin.
Safe alternative for under 14: a plain, gentle amino-acid cleanser with no active acids is more appropriate; ask our team on WhatsApp for a current in-stock recommendation.
Quick Start (60-Second Essentials)
Step 1 (When): AM and/or PM. Step 2 (How much): A cherry-to-grape-size amount lathered in hands. Step 3 (How): Massage onto damp skin for 60 seconds, then rinse thoroughly.
Introduce this as the ONLY new product in your routine. Wait a full 14 days before adding anything else. This isolation window ensures you can identify whether any reaction is caused by this specific product.
AM Routine Guide (Morning sequence)
1. Azelaic Acid Niacinamide Deep Clean Foam Cleanser โ 2. Toner โ 3. Serum (optional) โ 4. Moisturizer โ 5. Sunscreen SPF50+ PA++++ (non-negotiable).
PM Routine Guide (Evening sequence)
1. Oil cleanser/micellar (if wearing SPF/makeup) โ 2. Azelaic Acid Niacinamide Deep Clean Foam Cleanser (second cleanse) โ 3. Toner โ 4. Targeted serum โ 5. Moisturizer.
How to Use (Amounts, technique, and tips)
| Area | Amount |
|---|---|
| Full face | Cherry-to-grape size, lathered |
Technique โ 60-Second Rule: keep the lather on skin for a full 60 seconds before rinsing to give the surfactants adequate contact time. Required skin state: damp. Wait time: none โ proceed directly to toner after rinsing and patting dry.
Routine Encyclopedia (Where every product type fits)
This is an encyclopedia map of all product types. You do not use all of these daily. You select modules based on your skin state.
Global rules: viscosity ladder thinnest โ thickest, water-phase before oil-phase, treatments before seals. Wait-time defaults: watery layers 10-20s, serums 30-60s, before sunscreen 10-15 min. Amounts: toner/essence 5-8 drops per layer, serum 2-3 drops or 1 pump, eye product ยฝ rice-grain, gel moisturizer 1-1.5 peas, cream 1-2 peas, occlusive seal rice-grain to pea, sunscreen 2-finger rule (+1 for neck). Hard cap: if the routine pills, stings, or feels heavy, reduce layers, not increase.
AM Maximum Stack: 1. [Anchor Product โ this cleanser, Rinse/Gentle Cleanse step] โ 2. pH-prep toner (optional) โ 3. Hydrating toner layers (optional) โ 4. Essence (optional) โ 5. Mist (optional) โ 6. Booster/soothing serum (optional) โ 7. Antioxidant lane, choose one โ 8. Pigment support lane, choose one โ 9. Hydration serum lane (optional) โ 10. Oil-control/sebum lane, choose one โ 11. Peptide/repair lane (optional) โ 12. Eye product (optional) โ 13. Moisturizer โ 14. Optional sealing layer (dry/AC only) โ 15. Sunscreen SPF50+ PA++++ (non-negotiable) โ 16. Lip SPF (optional). In AM, prioritize comfort + SPF adherence over stacking. In high humidity, fewer layers often perform better.
PM Maximum Stack: 1. Micellar pre-cleanse (optional) โ 2. Oil cleanser/balm (if SPF/makeup) โ 3. [Anchor Product โ this cleanser, Water Cleanser step] โ 4. pH-prep toner (optional) โ 5. Hydrating toner layers (optional) โ 6. Essence (optional) โ 7. Soothing/barrier serum (optional) โ 8. Targeted serum (optional) โ 9. Moisturizer โ 10. Sleeping mask (optional) โ 11. Occlusive seal (optional) โ 12. Spot treatment (as needed) โ 13. Lip sleeping mask (optional). Do not layer retinoids with AHA/BHA in the same night; keep "one lane" per night.
Lane strictness: Retinoid OR Exfoliation OR Strong Vitamin C (LAA) OR Acne-control active per routine; barrier/hydration can always accompany. If unsure, default to the safest lane and reduce layers.
Viscosity and Layering Science (Where it fits)
First step, always. Rinse-off, so viscosity-ladder rules for leave-on layering don't apply โ this simply comes before every other product in your routine.
What to Expect (Results timeline)
| Phase | Timeframe | What You Will Notice |
|---|---|---|
| Immediate | 0-24h | A "squeaky clean," oil-free feeling immediately after rinsing (transient sensory effect) |
| Adjustment | Week 1-2 | Watch for post-cleanse tightness โ a sign this soap-based formula may be over-stripping your specific skin |
| Epidermal Turnover | Week 4-6 | Any real congestion/mild-breakout improvement from Niacinamide/Salicylic Acid content becomes visible |
| Maintenance Plateau | Ongoing | A cleanser's job is maintenance, not escalating results โ do not increase frequency chasing more |
Who Should Use This (Clinical triage)
| Category | Criteria |
|---|---|
| PROCEED IF | Genuinely oily/acne-prone skin, no current barrier compromise, age 14+ |
| PAUSE IF | Skin currently feels tight or reactive after cleansing with anything |
| STOP/CONSULT IF | Active eczema/psoriasis, known allergy to any listed extract |
Barrier index gate: if your skin feels tight within 30 minutes of cleansing with this product, that is a sign this soap-based formula is too strong for your current barrier state โ switch to a gentler amino-acid cleanser like MEDICUBE PDRN Pink Niacinamide Whip Cleanser temporarily.
Skin Type Compatibility
| Skin Type | Compatibility | Notes |
|---|---|---|
| Oily/Acne-Prone | Good | The primary intended skin type for a soap-based deep-clean formula |
| Combination | Caution | May over-dry drier zones; consider a lighter cleanser for those areas |
| Dry | Not Recommended | Soap-based, KOH-saponified formulas are generally too stripping for dry skin |
| Sensitive | Caution | Rosemary Leaf Oil and Salicylic Acid content warrant a patch test |
Targeted Concerns (What it treats)
Excess oil/congestion: the soap base physically emulsifies and removes sebum more thoroughly than gentler surfactant systems. Mild breakouts: Niacinamide and Salicylic Acid offer supportive, brief-contact-time benefits during the wash step.
What this cannot do: cannot deliver the same active-ingredient depth as a leave-on product (brief rinse-off contact time limits absorption), cannot replace a dedicated leave-on treatment for established acne, cannot substitute for a gentler cleanser if your barrier is compromised.
Best Paired With (Synergistic pairings)
1. MEDICUBE Azelaic Acid Niacinamide Clear Toner 250ml โ same active family, immediately after this cleanser.
2. MEDICUBE Azelaic Acid 16 BB Calming Serum 30ml โ a leave-on treatment layer for deeper, longer-contact-time active delivery this cleanser cannot provide.
3. MEDICUBE Hyaluronic Moisturizing Capsule Cream โ replaces moisture this soap-based formula removes.
4. SKIN1004 Madagascar Centella Air-Fit Suncream Plus SPF50+ PA++++ โ mandatory AM seal.
Conflict Solver (Active-ingredient rules for this product)
This is a conflict-solver for ACTIVE ingredients. If you run multiple actives, use these rules to avoid irritation, deactivation, and barrier damage.
Because this is a rinse-off product with brief contact time, its Salicylic Acid and (likely present) Azelaic Acid content carry much lower interaction risk with leave-on actives than a serum would. Barrier override: if this cleanser leaves your skin tight within 30 minutes, pause it and switch to a gentler cleanser for 3-7 days regardless of what leave-on actives you use.
ร Other exfoliating cleansers: don't double up two active-acid cleansers in the same wash โ pick one.
Do not layer retinoids with AHA/BHA in the same night; keep "one lane" per night.
Climate Fit for Mauritius
| Season | Conditions | Adjustment |
|---|---|---|
| Summer (Dec-Mar) | Heavy sweat/sebum | Twice-daily use is reasonable for oily skin in this season |
| Winter (Jun-Sep) | Drier air | Consider once-daily (PM only) to avoid over-stripping |
| Cyclone season (Jan-Mar) | Humidity spikes | No change needed for oily skin |
Hard water note: Mauritius tap water hardness varies by region; soap-based cleansers are more prone to leaving a calcium-stearate film in hard water than amino-acid cleansers โ follow with a pH-adjusting toner to counteract tightness.
Complete Ingredient Transparency
| Ingredient | Concentration | Evidence Grade | Mechanism | Source |
|---|---|---|---|---|
| Azelaic Acid | Not confirmed โ position/dose unconfirmed in this SKU's reconstructed INCI | Strong (as a class) | Mild follicular/antibacterial support, brief contact time in a rinse-off format | Synthetic |
| Niacinamide | Not disclosed | Strong | Barrier and oil-regulation support | Synthetic |
| Salicylic Acid | Not disclosed | Strong (as a class) | Mild BHA exfoliation, pore-clearing support | Synthetic |
Full INCI (as reconstructed โ retailers report ~70 total ingredients, this list captures the portion found in this research pass; Azelaic Acid's own position was NOT confirmed within this portion despite the product name): Water, Glycerin, Myristic Acid, Stearic Acid, [--- Estimated 1% Line ---] Potassium Hydroxide, Lauric Acid, Glyceryl Stearate SE, Niacinamide, Palmitic Acid, Cocamidopropyl Betaine, Potassium Cocoyl Glycinate, Sorbitan Olivate, Sodium Polyacrylate, Sorbitol, Potassium Cocoate, Salicylic Acid, Polyquaternium-10, Sodium Chloride, Polyquaternium-7, Melia Azadirachta Leaf Extract, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Caprylyl Glycol, Tetrasodium EDTA, Melia Azadirachta Flower Extract, Rosmarinus Officinalis (Rosemary) Leaf Oil, Theobroma Cacao (Cocoa) Extract, Pyrus Malus (Apple) Fruit Extract, Vanilla Planifolia Fruit Extract, Coccinia Indica Fruit Extract, Fragaria Chiloensis (Beach Strawberry) Fruit Extract, Prunus Persica (Peach) Fruit Extract, Musa Sapientum (Banana) Fruit Extract, Solanum Melongena (Eggplant) Fruit Extract, Aloe Vera Flower Extract, Ocimum Sanctum Leaf Extract, and additional ingredients not captured by this research pass's sources โ likely including Azelaic Acid itself.
Preservative system: Caprylyl Glycol and Tetrasodium EDTA (chelator) โ no parabens or formaldehyde-releasers detected in the reconstructed portion.
Allergens and Fragrance Disclosure
Fragrance status: No Parfum/Fragrance ingredient detected, but Rosmarinus Officinalis (Rosemary) Leaf Oil is a genuine essential oil present in the formula and can carry its own mild scent and allergen potential, even though it is not on the standard EU 26 fragrance-allergen list by name.
EU 26 allergen screen: None of the 26 named allergens detected in the reconstructed portion. Alcohol disclosure: Alcohol-Free โ no Alcohol Denat. detected.
Conscious and Permissible Formulation
Halal: *Self-assessed by Adilsons based on available INCI data. No ethanol from fermentation, no porcine-derived ingredients, and no haram animal-derived ingredients detected in the declared ingredient list. This is NOT a formal Halal certification. Muslims with stricter requirements should consult their own scholars.
Vegan: *Self-assessed by Adilsons based on available INCI data. No animal-derived ingredients detected. This is NOT a formal vegan certification by The Vegan Society or equivalent body.
Cruelty-Free: *Brand-stated policy. Not independently certified by Leaping Bunny, PETA, or equivalent third-party audit. Medicube confirms selling in Mainland China retail through a separate product line, which can trigger required post-market animal testing there under Chinese law; cross-border e-commerce sales may be exempt.
Microplastic-Free: Yes โ no polyethylene or acrylate microbeads detected in the reconstructed INCI (Sodium Polyacrylate and Acrylates/C10-30 Alkyl Acrylate Crosspolymer are thickeners, not exfoliating microbeads).
Evidence, Regulation and Claims
MFDS classification: not confirmed as a Korean Functional Cosmetic for this SKU. Clinical evidence: retailer marketing cites "99% purity Azelaic Acid and Niacinamide" as key actives โ "99% purity" describes the raw-material grade, not the in-product concentration, and can read as more impressive than it is. *Brand claims for this exact SKU are Marketing-Only โ no published study data, sample size, testing protocol, or confirmed in-product concentration has been disclosed.
Product Identity and Provenance
| Field | Detail |
|---|---|
| English Name | MEDICUBE Azelaic Acid Niacinamide Deep Clean Foam Cleanser |
| Brand | MEDICUBE |
| Product Line | Azelaic Acid |
| Country of Manufacture | South Korea (brand HQ Seoul; formula-level manufacturer not independently confirmed) |
| Net Volume | 120g |
| PAO | Not disclosed โ check the tube for a printed PAO symbol |
Sensory and Chemical Profile
| Attribute | Detail |
|---|---|
| Texture | Cream-to-foam, soap-based |
| pH | Not publicly disclosed โ soap-based formulas are typically alkaline (pH 9-10) unless specifically re-buffered |
| Absorption Speed | N/A โ rinse-off |
| Finish | Clean, potentially tight-feeling on drier skin |
FA safety: FA-Conditional โ Sorbitan Olivate matches a brand-wide emulsifier pattern already logged for Medicube, and the soap-base fatty acids (Myristic, Lauric, Palmitic Acid) are sometimes flagged by community trackers, though rinse-off contact time meaningfully lowers real-world risk versus a leave-on product.
Stability, Spoilage and Oxidation
Color baseline: expect a pale cream color from the plant extracts. A shift to a distinctly darker or off appearance, or a rancid smell, signals degradation of the fatty-acid base.
Storage: keep the tube sealed and away from direct heat. Spoilage signs: off smell, separation, texture change. When in doubt, discard.
Safety and Patch Test Protocol
Patch test on the inner forearm for 24 hours before facial use, especially given the Rosemary Leaf Oil content and undisclosed Azelaic Acid/Salicylic Acid concentrations.
If adverse reaction: STOP ALL ACTIVES. For 72 hours, use ONLY gentle cleanser + plain moisturizer + mineral SPF. NO acids, retinoids, Vitamin C, exfoliants, or essential oils. After 72h, reintroduce ONE product per 14 days.
Emergency stop signals: hives, swelling, blistering, persistent burning, breathing difficulty โ seek emergency care.
Troubleshooting Guide
| If You Experience | Likely Cause | Solution |
|---|---|---|
| Squeaky-clean, tight feeling | Alkaline soap-base over-stripping the acid mantle | Reduce to once daily or switch to a gentler amino-acid cleanser |
| Increased oiliness later in the day | Compensatory sebum from over-cleansing | See the Over-Cleansing Cycle section above |
| Mild stinging | Rosemary Leaf Oil or Salicylic Acid sensitivity | Discontinue and patch test a fragrance-free alternative |
Common Mistakes to Avoid
1. Using this cleanser more than twice daily chasing an oil-free feeling. 2. Combining it with a separate strong exfoliating cleanser same-wash. 3. Continuing use despite ongoing post-cleanse tightness. 4. Assuming "99% purity" in marketing copy means a 99% in-product concentration โ it does not.
Overuse threshold: twice daily maximum; exceeding this strips the barrier and triggers the exact oiliness cycle described above.
Usage Economics (How long it lasts)
At a cherry-to-grape-size amount per wash, twice daily, a 120g tube lasts approximately 1.5-2 months.
Reorder roughly 2 weeks before the tube runs out to account for Mauritius shipping and pickup timing.
Complete Your Routine (Exact routine + pairings)
This cleanser is always the first step, rinse-off, before any leave-on product. AM: cleanser โ toner โ serum (optional) โ moisturizer โ SPF50+. PM: pre-cleanse (if needed) โ this cleanser โ toner โ targeted serum โ moisturizer.
If your skin feels tight after cleansing: switch to a gentler amino-acid cleanser and reintroduce this one less frequently. If you have combination skin: consider using this only on oilier zones (T-zone) and a gentler cleanser elsewhere.
Bundle (Complete Azelaic Acid routine): this cleanser + Azelaic Acid Niacinamide Clear Toner + Azelaic Acid 16 BB Calming Serum.
After purchasing, you will receive our skincare education email series covering this product in depth.
The recommendations above are based on formulation synergy with this cleanser, not on margin or stock levels. If a pairing does not exist in our catalog, we say so. If you already own a product that fills the same role, use what you have first.
Is This the Best Choice? (Mindful alternatives)
MEDICUBE PDRN Pink Niacinamide Whip Cleanser 120g โ a gentler, still soap-based-but-different-fatty-acid-profile alternative if this deep-clean formula proves too stripping.
Alternatives: MEDICUBE Zero Pore Clearing Capsule Cleansing Foam 120g (pore-focused, different active blend), Anua Heartleaf Succinic Cleansing Foam 150ml (low-pH, gel-to-foam, milder), COSRX Low pH Good Morning Gel Cleanser 150ml (community-measured pH ~5.1, genuinely gentle daily option).
Why Choose This Over the Alternative?
Choose this cleanser over the COSRX Low pH Gel Cleanser if you need a stronger, deeper-cleansing formula for genuinely oily, congestion-prone skin that a gentle low-pH gel doesn't fully address.
| Upgrade Axis | What's better in THIS | What you trade off | Who benefits |
|---|---|---|---|
| Deep-clean strength | Soap-based fatty-acid formula cuts oil more thoroughly | Higher likely pH, more stripping potential | Very oily/acne-prone skin |
Upgrade triggers (IF/THEN): If a gentle low-pH cleanser leaves your skin feeling under-cleaned by midday, THEN this stronger formula may suit you better. If your skin ever feels tight after cleansing with anything, THEN do not upgrade to this โ a gentler cleanser is the safer choice.
Don't Upgrade if: you have dry or barrier-compromised skin, or you already experience tightness with your current cleanser.
The No-Buy Redundancy Check
This product's PRIMARY function is: soap-based deep cleansing with supportive Niacinamide/Salicylic Acid/Azelaic Acid content. You do NOT need this if you already own a cleanser that adequately removes your daily oil load without leaving your skin tight โ finish your current product before purchasing.
Stacking assessment: No Benefit if you already run another strong soap-based cleanser (redundant); Significant Benefit if your current cleanser doesn't fully address genuinely oily skin.
Sourcing and Authenticity
This product is sourced through authorized Korean distributors โ primarily Craver Co., Ltd (South Korea), alongside other verified distribution partners. Craver is a major Korean beauty distributor and the parent company of SKIN1004, handling authorized distribution for multiple K-beauty brands. All products are shipped directly to Mauritius via verified channels.
For comprehensive information about how we verify authenticity, our layered verification system, and how to check your product at home, visit our dedicated Authenticity and Trust page.
Quick checks for this SKU: look for a legible embossed batch code near the tube's seam and a scannable QR code on the outer carton resolving to medicubeverify.com.
About MEDICUBE
| Field | Detail |
|---|---|
| Brand Name | MEDICUBE |
| Parent Company | APR Corporation (KRX:278470), Seoul |
| Founded | 2016 |
| Headquarters | Seoul, South Korea |
| Hero Product | PDRN Pink Collagen line; AGE-R at-home devices |
This cleanser sits within Medicube's Azelaic Acid line alongside the toner and serum, but uses a notably different (soap-based) surfactant system than the brand's PDRN-line cleansers, which lean on gentler amino-acid surfactants.
Genuine Community Experiences
Community reviews for this specific product were not found as individually attributable posts (with a specific platform, reviewer, and skin type) during this research pass. Retailer copy markets it around "99% purity Azelaic Acid and Niacinamide" for deep-pore cleansing โ this is retailer/brand marketing, not a customer testimonial, and we present it as such.
Packaging and Practical Details
| Attribute | Detail |
|---|---|
| Primary Packaging | 120g squeeze tube |
| Closure Type | Flip-top cap |
| Hygiene Rating | Good โ tube format avoids jar contamination |
| Travel-Friendly | Yes |
Sustainability: check local recycling guidance for the tube material; not refillable.
Frequently Asked Questions
Does this actually contain Azelaic Acid? The brand markets it as a key active, but our research could not confirm its exact position or concentration in the publicly available ingredient list for this SKU โ we flag this honestly rather than assuming a specific dose.
Is this cleanser gentle enough for daily use? It is a soap-based, stronger-than-average formula; twice daily is the maximum most skin should attempt, and once daily may suit combination or drier skin better.
Will this help with acne? The Niacinamide and Salicylic Acid content offer modest supportive benefit, but a rinse-off cleanser's brief contact time limits how much active-ingredient benefit it can deliver compared to a leave-on treatment.
Does it smell strongly? No synthetic fragrance was detected, but Rosemary Leaf Oil contributes a mild herbal note.
Can I use this with a separate BHA toner? Yes, but avoid stacking it with another strong exfoliating cleanser same-wash.
Glossary
- Saponification
- The chemical reaction (fatty acid + alkali, here Potassium Hydroxide) that produces soap.
- Acid mantle
- The skin's naturally slightly acidic (pH 4.5-5.5) surface layer that supports barrier function.
- BHA
- Beta-hydroxy acid (Salicylic Acid) โ oil-soluble, penetrates into pores.
- Azelaic Acid
- A dicarboxylic acid that normalizes pore lining behavior and calms inflammation.
- FA-Conditional
- May trigger fungal acne flare-ups in susceptible individuals.
The Adilsons Promise
Every product sold by Adilsons Beauty is 100% genuine, sourced through authorized Korean distribution channels. Full details on our verification system: Authenticity and Trust.
Our team is available to help you build a routine, troubleshoot reactions, and answer ingredient questions. WhatsApp: +230 5 778 2336.
For in-depth skincare education, visit our blog at adilsons.mu/blogs/k-beauty or subscribe to our email to get our guided education series delivered to your inbox.
Delivery and Returns โ Mauritius
Coverage: Island-wide delivery (Mauritius).
Processing and Timing: Orders process in 1-2 business days; usually ready by Day 3 for pickup by our delivery partners/regional team. Partner collection can take up to 1 week. After pickup, delivery typically takes 1-5 business days (weekdays only).
Express: May be available by region; request on WhatsApp: +230 5 778 2336.
Liquids/Sensitive Items: Serums, toners, liquid makeup (and kits containing liquids) are pickup or door-to-door only; checkout enforces this.
Scheduling: Deliveries run by region on set schedules; we will contact you the evening before.
Pickup: Citadelle Mall pickup available.
Returns: No change-of-mind exchanges.
Refunds (Summary): For defective/damaged on receipt (report within 48h), wrong item, or manufacturing defect within 6 months. Refunds via bank transfer (7-10 business days); card refunds may incur a 5% processor fee (fee not charged for defects/order errors). Opened skincare/personal-care items are non-returnable (except if damaged on delivery).
Source of Truth: This is a quick snapshot. If anything differs, the policy pages are final.
Store Policies: For the most up-to-date information, please review our Shipping Policy and Refund Policy.
The Final Verdict
Best for: genuinely oily, acne-prone skin wanting a stronger daily cleanser with supportive Niacinamide and Salicylic Acid content. Key benefits: real deep-clean soap-based performance, dual supportive actives, tube hygiene.
Keep in mind: Azelaic Acid's own concentration/position in this SKU's ingredient list is unconfirmed despite the product name; soap-based formulas are more prone to over-stripping than amino-acid cleansers; not suitable for dry or barrier-compromised skin.