SKIN1004 MADAGASCAR CENTELLA TONE BRIGHTENING CAPSULE AMPOULE 30ML

Values You Can Trust: Halal-Friendly* / Vegan-Friendly* / Cruelty-Free (PETA Certified) / 100% Authentic Guarantee

*Self-assessed by Adilsons based on available ingredient data (no ethanol/denat.; no haram animal-derived ingredients detected). / *Self-assessed by Adilsons based on available ingredient data (no animal-derived ingredients detected).

Dealing with the stubborn, uneven marks that breakouts or sun exposure leave behind can be frustrating, especially in a sunny climate like Mauritius. This potent yet gentle ampoule is designed to address this by combining powerful brightening agents with calming Centella Asiatica.

• Who it's for: Anyone struggling with post-inflammatory hyperpigmentation (PIH) from acne, sun spots, or a generally uneven, dull skin tone. Suitable for all skin types, including sensitive and acne-prone skin.
• What it does: Works to fade dark spots, even out skin tone, and restore radiance while simultaneously calming and hydrating the skin.
• Texture: A lightweight, watery serum with tiny, soft white capsules that dissolve upon application. It absorbs quickly without stickiness.
• Key Ingredients: Niacinamide (4%), Tranexamic Acid (2%), Madecassoside, and a stable Vitamin C derivative.

1. Cleanser: Start with a clean face.
2. This Product: Apply 2-3 drops to your face and neck, gently patting until the capsules have dissolved and the ampoule is absorbed.
3. Sunscreen (AM) / Moisturiser (PM): Follow with your daily sunscreen in the morning to protect your progress, or a moisturiser at night to seal in hydration.

Note: Already own a similar brightening serum? Finish that one first to practice mindful consumption. Substitute, don’t stack similar products.

Minimalist Routine (3 Steps):

1. Cleanser: Wash your face with a gentle cleanser.
2. SKIN1004 Tone Brightening Ampoule: Apply 2-3 drops to target uneven tone and provide antioxidant protection.
3. Sunscreen (SPF 30+): This is the most crucial step. Sunscreen prevents new spots from forming and stops existing ones from getting darker. The results from this ampoule depend on consistent sun protection.

Optional Additions:

• Moisturiser: If your sunscreen isn't hydrating enough, you can apply a light moisturiser before your SPF. In Mauritius' humidity, many find a hydrating sunscreen is sufficient for the daytime.

Wait 1-2 minutes after applying the ampoule before layering your sunscreen to prevent pilling.

Minimalist Routine (3 Steps):

1. Cleanser: Double cleanse to thoroughly remove sunscreen, makeup, and impurities from the day. Start with an oil cleanser, followed by a water-based cleanser.
2. SKIN1004 Tone Brightening Ampoule: Apply 2-3 drops to work on fading dark spots and repairing skin overnight.
3. Moisturiser: Lock in the ampoule and hydrate your skin with a suitable moisturiser.

Optional Additions:

• Exfoliant (1-3x/week): On nights you don't use this ampoule, you could use a gentle chemical exfoliant (AHA/BHA) to help speed up cell turnover and fade spots faster. Do not use strong exfoliants and this ampoule on the same night initially to avoid irritation.
• Retinoid: If you use a retinoid for anti-aging or acne, use this ampoule and your retinoid on alternate nights. Do not layer them together in the same routine to prevent potential sensitivity.

Daily Use — AM & PM:

• Amount: 2-3 drops (or about half a dropper) is enough for the entire face and neck.
• Method: Dispense onto your fingertips. Gently apply to the skin, patting and rolling until the small white capsules dissolve and the ampoule is fully absorbed.
• Frequency: Start by using it once a day in your evening routine. If your skin tolerates it well after a week, you can increase to twice daily (AM and PM) for faster results.
• Wait Times: Wait about 60 seconds for it to absorb before applying your next product (e.g., moisturiser or sunscreen).

If-This / Then-That Scenarios:

• If you have very oily skin: You can use this as your serum and sole hydrating step before a lightweight, gel-based sunscreen in the morning.
• If you have very dry skin: Layer this ampoule over a hydrating toner and follow with a richer, ceramide-based cream to lock in moisture.
• If your skin is sensitive or reactive: Introduce it slowly, using it only 3 nights a week for the first two weeks before increasing to daily use. The Centella base makes it suitable for sensitive skin, but it's always wise to be cautious with new actives.
• If you are using retinoids or strong acids: Use this ampoule on nights you are not using your retinoid/acid. For example: Monday (Retinoid), Tuesday (This Ampoule), Wednesday (Retinoid), etc.

Watchouts: Pilling usually means too much product was applied or layers weren't given enough time to absorb. If you see no results after 8+ weeks, check your sunscreen habits—inconsistent SPF use will cancel out any brightening progress.

Safety: For external use only. Avoid contact with eyes. Discontinue use if a rash or irritation occurs. Patch testing before first use is recommended.

This ampoule is gentle enough for daily use, but here’s how you can schedule it if you also use other strong active ingredients.

Focus: Daily Brightening & Soothing

• Daily: Use AM and/or PM as the primary treatment step in your routine.

Example Week (If you also use a separate exfoliant or retinoid):

• Monday PM: Retinoid Night
• Tuesday PM: THIS PRODUCT + Moisturiser
• Wednesday PM: Exfoliant Night (e.g., AHA/BHA Toner)
• Thursday PM: THIS PRODUCT + Moisturiser
• Friday PM: Retinoid Night
• Saturday PM: THIS PRODUCT + Soothing Mask
• Sunday PM: Soothing/Hydration Night (no strong actives)

Rules of Thumb:

• One strong active per night. Do not use retinoids and exfoliating acids on the same evening.
• This ampoule can be used in the AM every day, regardless of your PM routine.
• ALWAYS wear sunscreen in the morning. This protects your skin and allows the brightening ingredients to work effectively.

Skincare is a journey of consistency. Here is a realistic timeline for results when using this ampoule regularly and applying sunscreen daily.

• Immediately: Skin feels hydrated, soothed, and looks slightly plumper. The ampoule leaves a healthy, non-sticky glow. Any immediate redness may appear calmer due to the high concentration of Centella Asiatica.
• 2-4 Weeks: You may notice an improvement in overall skin radiance and a more even complexion. The skin might look less dull and more "alive." Some newer, lighter post-acne marks may begin to fade.
• 4-8+ Weeks: More stubborn dark spots and sun spots should show visible reduction. With continued use, the combination of Niacinamide and Tranexamic Acid works to break down and prevent excess pigmentation, leading to a clearer, more uniform skin tone. Full results on deeper pigmentation require consistent use for 3+ months.

Individual results vary. Efficacy is highly dependent on consistent daily use and diligent sun protection.

• Why use this... not DIY lemon juice? Lemon juice is highly acidic (pH ~2) and can cause chemical burns, severe irritation, and phytophotodermatitis (a painful rash when exposed to sun). This can lead to even worse post-inflammatory hyperpigmentation (PIH). This ampoule uses stable, pH-balanced brightening ingredients like Niacinamide and Vitamin C derivatives that are proven to work safely without damaging the skin barrier.
• Why use this... not harsh physical scrubs? Vigorously scrubbing dark spots with harsh scrubs (like those with large, jagged particles) can create micro-tears in the skin. This inflammation signals your skin to produce more melanin as a protective response, making your dark spots darker. This gentle, leave-on ampoule fades pigmentation by targeting the melanin production pathway, not by physically abrading your skin.

• Works Well With:
  • Hydrating Ingredients: Pairs perfectly with Hyaluronic Acid, Snail Mucin, Beta-Glucan, and Panthenol. Layering this over a hydrating toner can boost absorption and comfort.
  • Sunscreens: Essential to use with any broad-spectrum sunscreen. It works well underneath both mineral and chemical formulas without pilling.
  • Moisturisers: Can be sealed in with any moisturiser, from lightweight gels to richer creams, depending on your skin's needs.
• Use With Caution:
  • Other Brightening Products: While it can be paired with other gentle brighteners, avoid layering multiple high-concentration products at once to prevent irritation. Choose one primary brightening serum per routine.
  • Retinoids (Retinol, Retinal): Use on alternate nights. Both are active ingredients, and using them together can increase the risk of sensitivity, especially when first starting.
  • High-Concentration Acids (AHA/BHA): Use on alternate nights. The combined exfoliating and brightening action can be too much for the skin barrier if used in the same routine.

• Oily & Acne-Prone: Excellent. The 4% Niacinamide helps regulate sebum production and minimise the appearance of pores, while Tranexamic Acid is effective at fading post-acne marks. Its lightweight texture won't feel heavy or clog pores.
• Dry & Dehydrated: Very good. It provides a layer of hydration and its brightening ingredients help combat the dullness often associated with dry skin. Should be followed with a nourishing moisturiser to lock in benefits.
• Combination: Excellent. The formula is balanced enough to hydrate drier areas without making the T-zone feel greasy.
• Sensitive: Very good. The high concentration of Madecassoside and Centella Asiatica extract makes this formula exceptionally calming and helps reduce redness. As with any active product, a patch test is still recommended.
• Mature: Good. Niacinamide offers anti-aging benefits by improving skin elasticity and barrier function. This ampoule helps address age spots and sun spots for a more youthful, even complexion.

This ampoule is specifically formulated to address:

• Post-Inflammatory Hyperpigmentation (PIH): The dark marks left behind after acne blemishes heal.
• Sun Spots & Age Spots: Discolorations caused by sun exposure over time.
• Uneven Skin Tone: A complexion with patchy or mottled colour variations.
• Dullness: Lack of radiance and a tired-looking complexion.
• Redness & Irritation: Calms inflammation, making it suitable for skin that is both discoloured and sensitive.

• Official Korean Name: 스킨천사 마다가스카르 센텔라 톤 브라이트닝 캡슐 앰플 (Skin Cheonsa Madagascar Centella Tone Brightening Capsule Ampoule)
• Country of Manufacture: South Korea
• Period After Opening (PAO): 12 months
• Date Markings: Often printed with a manufacturing date (제조) and/or an expiration date (까지). Unopened products are typically good for 30-36 months from the manufacturing date.

• Halal Status: Halal-Friendly*. This product does not contain alcohol (ethanol/denat.) or any animal-derived ingredients forbidden in Islam, based on a review of the ingredient list.
• Vegan Status: Vegan-Friendly*. An INCI review confirms no animal-derived ingredients (such as snail mucin, honey, or animal-based collagen) are present in the formula.
• Animal Testing Policy: Cruelty-Free. SKIN1004 is certified by PETA (People for the Ethical Treatment of Animals), confirming that the brand does not test its products or ingredients on animals.
• Mainland China Retail: SKIN1004 products are sold in Mainland China through channels that may not require pre-market animal testing under current regulations. The brand maintains its cruelty-free policy.

*Self-assessed by Adilsons based on available ingredient data (no ethanol/denat.; no haram animal-derived ingredients detected). / *Self-assessed by Adilsons based on available ingredient data (no animal-derived ingredients detected).

• MFDS Classification: Functional Cosmetic (미백 기능성 화장품) for Brightening.
• Functional Ingredient: Niacinamide. This is an ingredient officially recognized by the South Korean Ministry of Food and Drug Safety (MFDS, formerly KFDA) for its benefits in improving skin brightness and evenness.
• Clinical Evidence: The brand states the product has completed a skin irritation test, finding it non-irritating. Specific efficacy claims for spot reduction are based on the known functions of the active ingredients at their given percentages. Evidence tier: Ingredient rationale.
• Medical Disclaimer: This is a cosmetic product designed to improve the appearance of the skin. It is not intended to diagnose, treat, cure, or prevent any disease.

*“Brightening” refers to improving radiance and evening out skin tone (e.g., addressing sun spots or post-acne marks); it does not change or lighten your natural skin color.

Key Actives Explained:

• Centella Asiatica Extract (77%): The base of the formula. A renowned soothing ingredient from Madagascar that calms inflammation, reduces redness, and helps repair the skin barrier.
• Niacinamide (4%): A powerhouse ingredient that interrupts the process of melanin (pigment) transfer to the skin's surface, effectively fading dark spots. It also helps regulate oil production, strengthen the skin barrier, and improve elasticity.
• Tranexamic Acid (2%): A highly effective ingredient for targeting stubborn forms of hyperpigmentation, including melasma and post-acne marks, by inhibiting UV-induced pigment production.
• Madecassoside: A purified, active compound from Centella Asiatica, delivered in the visible white capsules. It provides concentrated soothing and skin-repairing benefits, helping to calm irritation at the source.
• 3-O-Ethyl Ascorbic Acid: A stable and gentle derivative of Vitamin C that acts as an antioxidant to protect skin from environmental damage and further supports the brightening process.

Full INCI List: Centella Asiatica Extract (77%), Butylene Glycol, Glycerin, Niacinamide (4%), Tranexamic Acid (2%), 1,2-Hexanediol, Water, Betaine, Madecassoside, Hydrogenated Lecithin, Xylitylglucoside, Anhydroxylitol, Xylitol, Panthenol, Zea Mays (Corn) Starch, Arginine, Mannitol, 3-O-Ethyl Ascorbic Acid, Microcrystalline Cellulose, Lactobacillus Ferment, Hydroxyethylcellulose, Pentylene Glycol, Glucose, Ethylhexylglycerin, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Xanthan Gum.

• Fragrance Status: Fragrance-Free. This product contains no added artificial fragrances or essential oils, making it highly suitable for sensitive skin.
• Scent Profile: None. The ampoule is virtually odorless.
• EU Allergens: None declared by the brand. The formula is free from the 26 common allergens regulated by the EU.

This product is formulated for high efficacy with a gentle profile, but responsible use is key.

Who Should Use It: Ideal for adults and older teens dealing with pigmentation issues from acne or sun. It is particularly well-suited for sensitive skin types due to its calming Centella base.

Who Should Use With Caution:

• If you have extremely reactive skin or known allergies to any of the ingredients, please exercise caution.
• If you are pregnant or breastfeeding, the key ingredients are generally considered safe for topical use, but it is always best to consult with your doctor before introducing new active products into your routine.

Patch Test Protocol:

1. Apply a pea-sized amount of the ampoule to a small, clean area of skin, such as behind your ear or on your inner jawline.
2. Wait 24-48 hours and observe for any signs of irritation, such as redness, itching, or burning.
3. If no reaction occurs, the product is likely safe for you to use on your face. Discontinue use immediately if irritation develops.

• Texture: A clear, viscous but lightweight serum. It contains small, soft white capsules (Madecassoside) that burst and dissolve with gentle pressure.
• Feel: Spreads easily and absorbs within a minute, leaving the skin feeling hydrated and plump without any sticky or greasy residue.
• Scent: None.
• pH: Approximately 6.0 ± 0.5 (mildly acidic, close to the skin's natural pH).
• Fungal Acne (Malassezia) Compatibility: The formula does not contain common FA triggers like fatty acids, esters, or fermented yeast. However, individual responses can vary.

• Issue: The product is pilling or rolling into little balls.
  • Solution: You are likely using too much product or not allowing it to fully absorb. Use only 2-3 drops and wait a full minute before applying your next layer (like sunscreen or moisturiser). Applying to slightly damp skin can also improve absorption.
• Issue: I'm not seeing any results after a few weeks.
  • Solution: Pigmentation takes time to fade. Ensure you are using the product consistently every day. More importantly, check your sun protection. If you are not using a broad-spectrum sunscreen (SPF 30 or higher) daily and reapplying, UV exposure will counteract any progress.
• Issue: My skin feels a bit tingly or sensitive after application.
  • Solution: This is uncommon due to the soothing formula, but it could happen if your skin barrier is compromised or if you are layering it with other strong actives. Reduce use to every other night and apply it after a hydrating toner and before a simple moisturiser. Avoid using it on the same night as retinoids or strong acids until your skin's tolerance improves.

This ampoule is an excellent choice for the Mauritian climate.

• Humid Summers: Its lightweight, non-sticky formula absorbs quickly and won't feel heavy or suffocating on the skin, even on the most humid days. For very oily skin types, it may provide enough hydration to be used alone under sunscreen in the morning.
• Drier Winters/AC Environments: It provides a solid base of hydration and brightening that can be easily layered under a richer cream to combat dryness from indoor air conditioning or the slightly less humid winter months.
• High UV Index: The combination of potent brightening agents and antioxidants makes it a strategic product for a high-UV environment like Mauritius, where preventing and treating hyperpigmentation is a primary concern for many.

• Direct Sourcing: At Adilsons, we source all our products, including this SKIN1004 ampoule, directly from the brand or their authorized distributors in South Korea. We guarantee 100% authenticity.
• Packaging Cues: Authentic SKIN1004 products feature high-quality printing, a mix of Korean and English text, and a sealed box. Check for the batch number and expiration date clearly printed on the bottle and packaging.
• Verification Support: If you have any doubts about your product's authenticity, please contact us on WhatsApp at +230 5 778 2336 with photos, and we will be happy to verify it for you.

The claims for this product are based on the established scientific functions of its key ingredients.

• Niacinamide (4%) for Brightening: Niacinamide has been shown in multiple independent studies to be effective at reducing hyperpigmentation by inhibiting the transfer of melanosomes (pigment packets) to the skin's surface. A 4-5% concentration is considered clinically effective for this purpose. (Evidence Tier: Independent Study, Ingredient Rationale)
• Tranexamic Acid (2%) for Pigmentation: Topical Tranexamic Acid is well-documented in dermatological research to improve stubborn pigmentation like melasma and post-inflammatory hyperpigmentation by interfering with the UV-induced melanin production pathway. (Evidence Tier: Independent Study, Ingredient Rationale)
• Madecassoside for Soothing: As a purified compound from Centella Asiatica, Madecassoside has been scientifically proven to have significant anti-inflammatory and wound-healing properties, making it effective for calming irritated skin and promoting repair. (Evidence Tier: Independent Study, Ingredient Rationale)

• Size: 30 ml
• Dosage per use: Approximately 2-3 drops (~0.15 ml)
• If used once daily (PM): The 30 ml bottle provides approximately 200 uses, lasting about 6 months.
• If used twice daily (AM & PM): The 30 ml bottle provides approximately 100 uses, lasting about 3 months.

This concentrated formula offers excellent value, providing several months of targeted treatment from a single bottle.

To maximize the brightening and soothing effects of this ampoule, consider pairing it with these compatible products from our catalog.

Starter Essentials (AM Protection & Radiance)

• ROUND LAB 1025 Dokdo Cleanser — A gentle, pH-balanced cleanser to start your day without stripping the skin.
• SKIN1004 Tone Brightening Capsule Ampoule — Your core treatment to brighten spots and protect with antioxidants.
• SKIN1004 Madagascar Centella Hyalu-Cica Water-Fit Sun Serum — A crucial, lightweight sunscreen from the same brand to protect your results from Mauritius' strong sun.

Targeted Results (PM Soothe & Repair)

• SKIN1004 Madagascar Centella Light Cleansing Oil — The perfect first step to melt away sunscreen and impurities.
• SKIN1004 Madagascar Centella Ampoule Foam — A gentle second cleanse to leave skin perfectly prepped.
• SKIN1004 Tone Brightening Capsule Ampoule — To work on repairing and brightening your skin overnight.
• SKIN1004 Madagascar Centella Soothing Cream — A calming, non-heavy cream to lock in moisture and support skin barrier recovery.

This ampoule is an excellent choice if your primary concerns are fading post-acne marks, sun spots, and achieving a brighter, more even skin tone, especially if you have sensitive skin.

However, your skin is unique. Consider these alternatives from our catalog if your goals are slightly different:

• For a Pure Vitamin C Focus: COSRX The Vitamin C 13 Serum — Choose this if your main goal is antioxidant protection and a faster brightening effect from pure Ascorbic Acid, and your skin is not highly sensitive. Why: It offers a more direct and potent Vitamin C action for tackling dullness and environmental damage.
• For Intensive Barrier Repair: SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule — Choose this if your primary issue is a damaged, irritated, or severely dehydrated skin barrier. Why: It focuses on deep repair and soothing with fermented Centella and probiotics, making barrier health the number one priority over active brightening.
• For Pure Soothing & Hydration: SKIN1004 Madagascar Centella Ampoule — Choose this if you want the simplest, purest calming and hydrating care. Why: It consists of 100% Centella Asiatica extract, perfect for calming redness and irritation without any other active ingredients.
• For Pore Care & A "Honey Glow": Beauty of Joseon Glow Serum: Propolis + Niacinamide — Choose this if your concerns are more focused on managing pore size, preventing breakouts, and achieving a dewy, "honey skin" look. Why: The Propolis offers antibacterial benefits while Niacinamide provides moderate brightening and sebum control.

Mindful Consumption Note: If you already have a brightening serum at home that you are happy with, we encourage you to finish it before purchasing a new one. This helps reduce waste and gives your current product a fair chance to deliver results.

• Packaging: The 30ml ampoule comes in a sturdy, transparent glass bottle with a glass dropper applicator for hygienic and precise dispensing. The box is made from recyclable cardboard.
• Sustainability: SKIN1004 is a PETA-certified cruelty-free brand. The glass bottle is recyclable in Mauritius. Please rinse the bottle before placing it in your recycling bin.
• Storage: To protect the potency of the active ingredients, store the bottle in a cool, dark place away from direct sunlight and heat, such as a cabinet or drawer. Refrigeration is not necessary.
• Travel: The 30ml bottle is travel-friendly and complies with airline regulations for carry-on liquids. The dropper cap secures tightly to prevent leaks.

SKIN1004 (pronounced "Skin Cheonsa," which means "Skin Angel" in Korean) is a brand dedicated to creating gentle yet highly effective skincare. Their philosophy is rooted in using pure, high-quality, and natural ingredients. They are most famous for their Madagascar Centella line, which sources pristine Centella Asiatica from its untouched habitat in Madagascar. The brand prioritizes transparency, clean formulations, and creating products that are safe for even the most sensitive skin types.

Ampoule

A highly concentrated serum with a potent dose of active ingredients designed to target specific skin concerns.

Centella Asiatica

A medicinal herb known for its powerful soothing, anti-inflammatory, and wound-healing properties. Often called "Cica" or "Tiger Grass."

Madecassoside

One of the primary active compounds found in Centella Asiatica, known for its exceptional skin-calming and repairing abilities.

Niacinamide

A form of Vitamin B3 that brightens skin tone, improves the skin barrier, reduces sebum production, and has anti-inflammatory properties.

PIH (Post-Inflammatory Hyperpigmentation)

The dark spots or marks left on the skin after an injury or inflammation, such as an acne blemish.

Tranexamic Acid

An active ingredient that helps to reduce hyperpigmentation, particularly melasma and sun spots, by inhibiting the pathway that creates excess melanin.

• Official Retailer: Adilsons
• WhatsApp: +230 5 778 2336
• Email: info@adilsons.mu

At Adilsons, we are committed to providing you with only the best, most effective, and authentic K-beauty products. We carefully curate our selection based on evidence, efficacy, and safety, ensuring every product we offer is one we believe in. We guarantee 100% authenticity on all our products, sourced directly from brands and their authorized channels in South Korea.

1. Can I use this with my retinol product?
It's best to use them on alternate nights. Both are potent active treatments. Using them at the same time could increase the risk of irritation. For example, use your retinol on Monday night and this ampoule on Tuesday night.

2. Will this product bleach or lighten my natural skin tone?
No. The term "brightening" in K-beauty refers to evening out your skin tone and fading areas of excess pigmentation like sun spots and acne marks. It will help restore your skin's natural, even radiance; it will not change your inherent skin color.

3. How long will it take to see my dark spots fade?
You may see an overall improvement in skin brightness within 2-4 weeks. Fading stubborn dark spots is a gradual process that requires patience and consistency. Expect visible results in 8-12 weeks, with more significant improvement after 3+ months of continuous use, coupled with daily sunscreen application.

4. Are the white capsules in the ampoule harsh or scrubby?
Not at all. The capsules are very soft beads made of Madecassoside suspended in a moisture matrix. They are designed to dissolve instantly with gentle pressure as you apply the ampoule, releasing the calming active ingredient without any physical exfoliation.

5. Is this suitable for fungal acne?
The ingredient list is generally considered safe for those with fungal acne (Malassezia folliculitis), as it does not contain the most common triggers like polysorbates, fermented yeast, or problematic oils and esters. However, everyone's skin is different, so a patch test is always a good idea.

• Best For: Individuals looking to fade post-acne marks (PIH), sun spots, and achieve a brighter, more even complexion.
• Key Benefits: Effectively brightens discoloration, significantly calms redness and irritation, and provides lightweight hydration.
• Keep in Mind: Results are not instant and are highly dependent on consistent use and, most importantly, daily application of broad-spectrum sunscreen. Without SPF, progress will be minimal.

• Coverage: Island-wide delivery (Mauritius).
• Processing & Timing: Orders process in 1–2 business days; usually ready by Day 3 for pickup by our delivery partners/regional team. Partner collection can take up to 1 week. After pickup, delivery typically takes 1–5 business days (weekdays only).
• Express: May be available by region; request on WhatsApp: +230 5 778 2336.
• Liquids/Sensitive Items: Serums, toners, liquid makeup (and kits containing liquids) are pickup or door-to-door only; checkout enforces this.
• Scheduling: Deliveries run by region on set schedules; we’ll contact you the evening before.
• Pickup: Citadelle Mall pickup available.
• Returns: No change-of-mind exchanges.
• Refunds (Summary): For defective/damaged on receipt (report within 48h), wrong item, or manufacturing defect within 6 months. Refunds via bank transfer (7–10 business days); card refunds may incur a 5% processor fee (fee not charged for defects/order errors). Opened skincare/personal-care items are non-returnable (except if damaged on delivery).
• Source of Truth: This is a quick snapshot. If anything differs, the policy pages are final.

Policy Links:

• Refunds & Returns Policy
• Shipping Policy