Anua 2-Piece Birch Moisture Boosting Set for Dehydrated, Sensitive-Leaning Skin – Hydrating Toner Pads & Lightweight Serum; Partial Hydration System; Use with Moisturizer & SPF

Values You Can Trust: 100% Genuine • Fragrance-Free (both components) • FA-Safe (both components) • Vegan-Friendly* • Cruelty-Free*

Bundle suitability is the intersection of both components, not the sum of their marketing: both are fragrance-free, low-actives humectant formulas suitable for the same tight/dehydrated persona, so the set's suitability tracks that shared ground rather than either product's individual claims.

If your skin feels tight underneath but looks oily on the surface, that is the dehydrated-oily paradox common in humid climates — this duo addresses the underlying water deficit without adding heavy lipids that would worsen surface shine.

Pros: both absorb in under a minute; neither leaves a tacky residue; a genuine two-step layering effect rather than one product doing double duty. Caveats: neither component seals hydration in on its own; the pad's marketed "10 types of hyaluronic acid" was only partly confirmed by name in this run's sources; a third-party ingredient-analysis site rates the pad's irritation potential as high despite mostly positive first-hand reviews.

*Self-assessed by Adilsons based on available INCI data. No animal-derived ingredients detected in either component's declared ingredient list. This is NOT a formal vegan certification. Anua states a cruelty-free position but is not listed on PETA's or Leaping Bunny's public certified databases.

SAFETY CLASSIFICATION: GREEN (safe for all ages) — both components.

Neither the pad nor the serum contains exfoliating acids, retinoids, or other aggressive actives. Both are built primarily on hydrating botanical waters and humectants (Panthenol, multiple Hyaluronic Acid forms), which naturally support rather than strip the skin's moisture barrier.

If a pre-teen or teenager needs a basic hydration step after gentle cleansing, this set is a biologically appropriate, non-stripping option for either or both components.

1. When: Both AM and PM, right after cleansing.

2. How much: One pad, wiped and pressed over the face; then 2-3 drops (about half a dropper) of serum.

3. How: Pad first on slightly damp skin (embossed side to buff, smooth side to press), then pat the serum in while skin is still damp; follow with your own moisturizer.

Introduce this set as the ONLY new addition to your routine. Wait a full 14 days before adding anything else. This isolation window lets you identify whether any reaction is caused by this specific pairing.

1. Gentle, low-pH cleanser or a water rinse.
2. Anua Birch Moisture Boosting Pad — wipe, then press onto damp skin.
3. Anua Birch Moisture Boosting Serum — 2-3 drops, pressed in while skin is still damp.
4. Not included — your own gel or cream moisturizer.
5. Not included — your own broad-spectrum SPF50+.

In Mauritius morning humidity, the hyaluronic acid in both products can draw water from the humid air itself rather than pulling it from deeper skin layers, so this pairing tends to perform especially well before 10am. If your day is spent mostly indoors in air conditioning, make sure step 4 is not skipped.

1. Double cleanse (oil cleanser, then a low-pH water-based cleanser) if you wore sunscreen or makeup.
2. Anua Birch Moisture Boosting Pad.
3. Anua Birch Moisture Boosting Serum.
4. Any targeted treatment you use (retinoid, exfoliant) — apply after the serum has absorbed, not before.
5. Barrier-repair moisturizer.

This pairing works well as a buffering base before a stronger PM active: applying a hydrating pad-and-serum step first, then waiting for full absorption, can make a subsequent retinoid or acid feel less harsh without reducing its effect.

Pat/press, don't rub: friction degrades both formulas and increases irritation risk, especially on the pad's embossed side.

Required skin state: apply both to slightly damp skin. Humectants need available water to bind to; on bone-dry skin they can instead pull water from deeper in the epidermis.

Hands deliver 100% of the serum's dose; cotton pads absorb roughly 30-40% of what they hold, which is normal for this format and already priced into the recommended amounts above.

This is an encyclopedia map of all product types. You do not use all of these daily. You select modules based on your skin state.

GLOBAL EXECUTION RULES: Viscosity ladder: thinnest → thickest; water-phase before oil-phase; treatments before seals. Wait-time defaults: watery layers 10-20s; serum layers 30-60s; before sunscreen 10-15 min if going outdoors. Hydrators are best on slightly damp skin. Retinoids are best on fully dry skin. Hard cap rule: if the routine pills or stings, reduce layers.

AM MAXIMUM STACK:

1. Rinse / Gentle Cleanse (optional)
2. pH-Prep / Balancing Toner (optional)
3. Hydrating Toner Layers — the Birch Moisture Boosting Pad sits here
4. Essence (optional)
5. Mist / Thermal Water (optional)
6. Hydration Serum Lane — the Birch Moisture Boosting Serum sits here
7. Antioxidant Lane (optional, choose ONE)
8. Pigment Support Lane (optional)
9. Peptides / Repair Lane (optional)
10. Eye Serum/Cream (optional)
11. Moisturizer (gel-cream or cream)
12. Sunscreen SPF50+ PA++++ (non-negotiable)

In AM, prioritize comfort and SPF adherence over stacking. In high humidity, fewer layers often perform better.

PM MAXIMUM STACK:

1. Oil Cleanser / Balm
2. Water Cleanser
3. Hydrating Toner Layers — the Birch Moisture Boosting Pad sits here
4. Essence (optional)
5. Soothing / Barrier Serum — the Birch Moisture Boosting Serum can sit here to buffer
6. Active Lane (Retinoid OR Exfoliant, if used)
7. Moisturizer
8. Sleeping Mask / Occlusive Seal (optional)

Do not layer retinoids with AHA/BHA in the same night; keep 'one lane' per night.

Both are purely water-phase products with no oil or silicone content, so they should always be applied before any oil-phase product (facial oil, balm, sunscreen with a heavy silicone finish) to let the humectants reach the skin first.

Before starting this set, your routine should already include a gentle cleanser and, in the morning, a broad-spectrum sunscreen. Without those two foundations, adding a hydration pad-and-serum step will not resolve an underlying barrier or sun-protection gap.

• PROCEED IF: your skin feels dehydrated, tight in air conditioning, or you want a lightweight, non-comedogenic hydration step that fits humid Mauritian conditions.
• PAUSE IF: you are currently experiencing an active allergic reaction or severe contact dermatitis — hold both products and run a basic 2-step routine for 72 hours first.
• STOP / CONSULT IF: you have a known allergy to birch pollen or Betula extracts. Both components list Betula Platyphylla Japonica Juice as a major, non-trace ingredient, and the birch-pollen allergen Bet v 1 has documented cross-reactivity with tree-pollen (Fagales-family) and Oral Allergy Syndrome — this is a genuine caution, not an overcautious add-on.

Surface dehydration and TEWL: the shared Hyaluronic Acid forms across both components bind moisture at different depths of the epidermis, helping reduce transepidermal water loss.

Barrier comfort: Panthenol and the ABC Complex (Allantoin, Betaine, Cucumber Fruit Extract) present in both formulas support soothing and comfort, though at different INCI positions in each product (see Ingredient Transparency below) — treat them as two separately-dosed formulas, not one shared concentration.

Cannot treat: active acne, existing pigmentation, or structural aging. Hydration can make fine dehydration lines look temporarily softer, but neither component changes deeper skin structure.

The synergy here is internal first: the pad's light first-touch hydration primes skin so the serum's denser humectant layer has water available to bind to, which is the classic "toner then serum" hydration-layering principle. External additions should fill genuinely missing roles rather than duplicate what is already in the box — see Complete Your Routine below for the cleanser, moisturizer, and sunscreen this set still needs.

Neither component contains an active that would create a scheduling conflict (no acids, retinoids, Vitamin C, or benzoyl peroxide in either formula), so Section 15B/15C's active-conflict rules are not applicable here and have been omitted.

Both components: Water-Permeable (Wudu-Compatible). Both are water-based, non-film-forming, non-occlusive humectant formulas with no wax, silicone, or heavy oil phase, so water should reach the skin normally during ablution.

Adilsons provides this assessment based on the products' physical properties. Rulings on wudu validity vary between scholars. Consult your own trusted Islamic authority.

MYTH: "A toner pad that leaves skin tingly or tacky is working harder." REALITY: tingling can mean irritation, not efficacy, and tackiness in a purely water-based pad like this one is more often a sign of applying to very dry skin or over-wiping than of a stronger effect.

MYTH: "Using both the pad and the serum twice as often will hydrate twice as fast." REALITY: humectants have a binding limit; using more than the recommended amount does not increase hydration further, it only depletes the product faster and, on very dry skin without a sealing moisturizer, can occasionally pull water from deeper layers instead of adding it.

In air-conditioned rooms, the hyaluronic acid in both products can draw moisture from your deeper skin layers instead of the surrounding air if ambient humidity drops too low. Always seal this pairing with your own moisturizer when spending extended time in AC.

Mauritius tap water hardness varies by region; hard water can leave a mild mineral film after cleansing that reads as tightness. This pad-and-serum step, applied right after cleansing, helps counteract that residue rather than adding to it.

These are two distinct formulas — the ingredient lists below are never merged, and neither product's concentration or position should be assumed to apply to the other.

Anua Birch Moisture Boosting Pad (70ea/160ml):

Full INCI: Water, Betula Platyphylla Japonica Juice (70,000ppm), Butylene Glycol, Glycerin, Dipropylene Glycol, Allantoin, Betaine, Cucumis Sativus (Cucumber) Fruit Extract, Hyaluronic Acid, Hydrolyzed Hyaluronic Acid, Sodium Hyaluronate Crosspolymer, Sodium Hyaluronate, [--- Estimated 1% Line ---] Camellia Sinensis Leaf Extract, Mentha Rotundifolia Leaf Extract, Thymus Vulgaris (Thyme) Flower/Leaf Extract, Propanediol, Oenothera Biennis (Evening Primrose) Flower Extract, Pinus Palustris Leaf Extract, Pueraria Lobata Root Extract, Ulmus Davidiana Root Extract, Gluconolactone, Chlorella Vulgaris Extract, Melia Azadirachta Branch/Leaf Extract, Melia Azadirachta Flower Extract, Coccinia Indica Fruit Extract, Althaea Rosea Flower Extract, Aloe Barbadensis Flower Extract, Solanum Melongena (Eggplant) Fruit Extract, Ocimum Sanctum Leaf Extract, Corallina Officinalis Extract, Curcuma Longa (Turmeric) Root Extract, 1,2-Hexanediol, Hydroxyacetophenone, Glucose, Ethylhexylglycerin, Caprylyl Glycol.

*This ~19-ingredient botanical-extract tail (Camellia Sinensis through Curcuma Longa) sits below the estimated 1% line, suggesting a trace/marketing-tail concentration rather than a clinically active dose of each named plant extract.

Anua Birch Moisture Boosting Serum (30ml):

Full INCI: Water, Butylene Glycol, Dipropylene Glycol, Betula Platyphylla Japonica Juice, Glycerin, Diglycerin, 1,2-Hexanediol, Trehalose, Hydroxyacetophenone, Carbomer, Caprylyl Glycol, Ethylhexylglycerin, Tromethamine, Sodium Phytate, [--- Estimated 1% Line ---] Allantoin, Betaine, Cucumis Sativus (Cucumber) Fruit Extract, Glyceryl Acrylate/Acrylic Acid Copolymer, Dextrin, Gardenia Florida Fruit Extract, Ulmus Davidiana Root Extract, Pueraria Lobata Root Extract, Pinus Palustris Leaf Extract, Panthenol, Oenothera Biennis (Evening Primrose) Flower Extract, Gluconolactone, Biosaccharide Gum-1, Dipotassium Glycyrrhizate, Malachite Extract, Sodium Hyaluronate, Tocopherol, Hydroxypropyltrimonium Hyaluronate, Sodium Acetylated Hyaluronate, Hydrolyzed Hyaluronic Acid, Hyaluronic Acid, Sodium Hyaluronate Crosspolymer, Hydrolyzed Sodium Hyaluronate, Potassium Hyaluronate.

*Note the ABC Complex (Allantoin/Betaine/Cucumber) and the full hyaluronate cascade sit below this product's own estimated 1% line — a real formulation-chemistry pattern for this ingredient class, not a flaw specific to this SKU.

*Clinical evidence for birch sap polysaccharides is based on general ingredient-science and in-vitro references, not a brand-run human trial of either exact finished product. In-vivo (human skin) results may differ.

Fragrance status: Fragrance-Free — confirmed for both the pad and the serum individually, so the bundle-wide fragrance-free claim holds for the set as a whole.

Scent: no detectable added scent in either component; any faint aroma is a natural byproduct of the birch/cucumber botanical extracts, not a masking fragrance.

EU 26 allergen screen: none detected in either component's declared INCI. Alcohol disclosure: both are free of drying alcohols (ethanol/denatured alcohol).

Cumulative burden using both together: low — neither product adds fragrance or drying alcohol, so layering them does not compound a fragrance-sensitivity risk. The one shared consideration is the birch-pollen allergy caution noted above in Clinical Triage, which applies to both components since both list birch sap as a major ingredient.

Halal: *Self-assessed by Adilsons based on available INCI data for both components. No ethanol from fermentation, no porcine-derived ingredients, and no haram animal-derived ingredients detected in either declared ingredient list. This is NOT a formal Halal certification. Muslims with stricter requirements should consult their own scholars.

Vegan: *Self-assessed by Adilsons based on available INCI data. No animal-derived ingredients detected in either component. This is NOT a formal vegan certification by The Vegan Society or an equivalent body.

Cruelty-free: *Anua states a cruelty-free brand policy but is not listed on PETA's Beauty Without Bunnies database or on Leaping Bunny as independently certified.

Microplastic-free: Yes for both components — neither declared INCI lists a recognized microplastic polymer.

MFDS classification: no Functional Cosmetic registration was found for either component in this run's sources — treat both as General Cosmetic, meaning no additional government-mandated efficacy testing beyond standard cosmetic safety requirements.

Evidence tier: the core hydration mechanism (birch sap polysaccharides plus multi-form Hyaluronic Acid) is supported by general ingredient science and in-vitro data, which is a real but lower evidence tier than a brand-run human clinical trial of either exact finished product. *Evidence confidence: Medium.

Reformulation note: multiple retailers reference a "renewed" version of both the pad and the serum without detailing exactly what changed from an earlier formula. The INCI in this description reflects the current, cross-corroborated listing for each — worth a fresh check on a future pass if a discrepancy appears.

Fungal Acne Safety: FA-Safe for both components — neither declared INCI contains lipids or esters with C11-C24 carbon-chain lengths known to feed Malassezia yeast.

Mitigation: apply the pad, then the serum, then wait roughly 60 seconds before your moisturizer and sunscreen, especially if your sunscreen has a silicone-forward finish.

Storage: keep both away from direct sun and bathroom heat/humidity spikes where possible; reseal the pad tub's lid firmly after each use so the remaining pads don't dry out, which is a common complaint with tub-format toner pads in a hot climate.

PAO: not confirmed in this run's sources for either component — check the printed PAO symbol on your own unit; a 6-12 month after-opening window is typical for this product format generally, but treat the printed symbol as the source of truth.

Spoilage signs: a sour or off smell, visible mold, or a color change in either product. When in doubt, discard rather than use.

Patch-test the pad and the serum separately, not as one combined test — apply a small amount of one product to your inner forearm (wait 24h), then behind the ear (wait 24h); once cleared, repeat for the second product before combining them on your face. Testing them separately means that if a reaction occurs, you can tell which product caused it.

72-Hour Barrier Reset (if either product causes an adverse reaction): stop all actives for 72 hours and use only a gentle cleanser, a plain moisturizer, and mineral SPF — no acids, retinoids, or other serums. After 72 hours, reintroduce one product per 14 days.

If you have a known birch pollen allergy, consult a doctor or allergist before patch-testing either product, given both contain birch sap as a major ingredient (see Clinical Triage above).

• Treating the pad as a substitute for cleansing — it preps and hydrates, it does not remove makeup, sunscreen, or the day's residue on its own.
• Skipping the moisturizer step because "the serum already feels hydrating" — the humectant effect fades without a sealing layer.
• Adding a second hyaluronic acid serum or hydrating toner on top of this set before assessing how the pairing performs alone.
• Over-wiping with the pad's embossed side thinking more friction means better exfoliation — this is a hydration pad, not an exfoliating treatment, and excess friction can irritate.
• Using both components at full strength on skin that is currently reactive or inflamed instead of starting with the smooth side only and a smaller serum amount.

Toner Pad: 70 pads per tub, 1 pad per use. At twice-daily (AM+PM) use, the tub lasts approximately 5 weeks; at once-daily use, approximately 10 weeks.

Serum: 30ml, roughly 0.5-1ml per use (2-3 drops). At twice-daily use, the bottle depletes in approximately 3-4 weeks; at once-daily use, approximately 6-8 weeks.

Mismatched cadence: if you use both components together twice daily, the serum will typically run out noticeably before the pad tub does — plan to reorder the serum on its own sooner rather than assuming both need reordering at the same time. No monetary values are given here; this is a timing estimate only.

Full AM routine: gentle low-pH cleanser → Anua Birch Moisture Boosting Pad → Anua Birch Moisture Boosting Serum → moisturizer → sunscreen.

Full PM routine: cleanser (double cleanse if wearing sunscreen/makeup) → Anua Birch Moisture Boosting Pad → Anua Birch Moisture Boosting Serum → any targeted active → moisturizer.

If you're in AC most of the day: don't skip the moisturizer step — the humectants in this set can pull water from your own skin in a very dry indoor environment without a sealing layer on top.

If your barrier currently feels compromised: use only the pad's smooth side and a reduced serum amount (1-2 drops) for the first week before increasing to the full amount.

Cleanser (not included in this set) — Primary: IsNtree Hyaluronic Acid Low-pH Cleansing Foam. Alternatives: COSRX Low pH Good Morning Gel Cleanser, COSRX Low pH Niacinamide Micellar Cleansing Water, APRIL SKIN Calendula Low-pH Foam Cleanser.

Moisturizer (not included in this set) — Primary: Anua Birch Moisture Boosting Cream (same birch-sap line as this set). Alternatives: Anua Azelaic Acid Cica Skin Soothing Moisturizer, Centellian24 Madeca Cream Hydra Calming, COSRX Hyaluronic Acid Intensive Cream.

Sunscreen (not included in this set) — Primary: Anua Heartleaf Silky Moisture Sun Cream SPF50+ PA++++. Alternatives: Beauty of Joseon Relief Sun: Rice + Probiotics, SKIN1004 Madagascar Centella Hyalu-Cica Water-Fit Sun Serum, SKIN1004 Madagascar Centella Air-Fit Suncream Light.

After purchasing, you will receive our skincare education email series covering this set in depth. The recommendations above are based on formulation synergy with the products in this set, not on margin or stock levels. If you already own a product that fills the same role, use what you have first.

Choose this duo if you specifically want a lightweight, watery two-step hydration add-on and are comfortable sourcing your own cleanser, moisturizer, and sunscreen separately.

• Want a complete routine instead of a partial one? Consider the Adilsons Curated 4-Piece Soothing Routine for Dehydrated, Sensitive-Leaning Skin, which targets the same dehydrated/sensitive-leaning persona but bundles in a cleanser and a calming cream (still needs your own sunscreen). The trade-off: a larger set to introduce at once, but fewer separate purchases to make.
• Only need one hydration step, not two? If you already own a comparable hydrating toner or HA serum, buying just the missing half of this pairing — the pad alone or the serum alone, both sold individually at Adilsons — may be the smaller, sufficient choice.

If you already have a comparable hydrating pad or serum at home, finish it first before adding this set.

This set's primary function is lightweight, watery humectant hydration in two layered steps. You do NOT need it if you already own a hydrating toner or pad AND a hyaluronic acid serum that you like and that isn't running low — finish what you have first.

If you own only one of the two roles already (say, a hydrating toner but no HA serum), consider buying just the missing component individually rather than this full set, to avoid paying for a role you don't need duplicated.

Stacking assessment: using this set alongside another unrelated hydrating serum or toner is Marginal Benefit at best (overlapping mechanism) rather than Significant Benefit (a different pathway) — pick one hydration pairing, not several.

This set is sourced through authorized Korean distributors — primarily Craver Co., Ltd (South Korea), alongside other verified distribution partners. All products are shipped directly to Mauritius via verified channels.

For comprehensive information about how we verify authenticity, our layered verification system, and how to check your products at home, visit our dedicated Authenticity and Trust page.

Anua is a South Korean skincare brand built on the philosophy of "keep things simple," founded in 2019 under The Founders Inc., a Seoul-based beauty brand incubator. It prioritizes hydrating, dermatological-style ingredients and minimalist formulations designed to soothe and balance skin, and is best known for its Heartleaf 77% Soothing Toner line alongside this Birch-based hydration line.

Community reviews specifically for this exact bundled pairing were not found — the notes below reflect each component's own individual reviews, not a verified community consensus on using them together.

Toner Pad: reviewers, including several who describe rosacea or very sensitive skin, report it as gentle, instantly hydrating, and non-irritating, with a comfortable non-sticky finish. One third-party ingredient-analysis site rates its irritation potential as high despite these largely positive first-hand accounts — both are noted rather than one being picked over the other.

Serum: reviewers commonly praise the fast, non-sticky absorption and describe it working well layered under moisturizer and makeup, including for dry or acne-prone skin needing a quick water refresh. A recurring complaint is that at 30ml it feels like poor value used alone, separate from the rest of the Birch line.

Is the toner pad enough moisturizer on its own?

No. Reviewers with very dry skin consistently note the pad and serum both need a proper cream or lotion over them to prevent tightness returning later in the day — neither component is designed to replace a moisturizer.

Which side of the pad should I use if my skin is sensitive?

The smooth side only. The embossed side is meant for a mild physical buff on skin that tolerates it well; skip it on reactive or compromised-barrier days.

Can I use both products under makeup or sunscreen without pilling?

Usually yes, if you wait about 60 seconds after the serum before your next layer — the serum's Carbomer content is the main pilling risk, and a short dry-down window resolves it for most people.

Is this bundle worth it compared to buying the serum alone?

That depends on whether you also want the pad's prep-and-press step. If you already have a hydrating toner you like, buying the serum on its own may be the smaller, sufficient choice — see Mindful Alternatives above.

Is this set safe if I have a birch pollen allergy?

Consult a doctor or allergist first. Both components list birch sap as a major, non-trace ingredient, and the birch-pollen allergen has documented cross-reactivity risk — see Clinical Triage above.

Humectant

An ingredient that attracts and holds water in the skin (e.g. Hyaluronic Acid, Glycerin, birch sap).

TEWL (Transepidermal Water Loss)

Water evaporating from deeper skin layers into the air, leading to dehydration.

Panthenol

Pro-Vitamin B5; helps soothe irritation and support the skin's barrier.

ABC Complex

Anua's shorthand for Allantoin, Betaine, and Cucumber Fruit Extract, a soothing ingredient trio used across both components at different concentrations.

Estimated 1% Line

The point in an ingredient list, read in descending-concentration order, past which each ingredient is estimated to make up roughly 1% or less of the formula.

Bet v 1

The major birch pollen allergen protein, with documented cross-reactivity to certain tree pollens and some foods (Oral Allergy Syndrome).

Carbomer

A common gel-forming ingredient that thickens watery serums; can contribute to pilling if layered too quickly under other products.

PAO (Period After Opening)

The symbol on packaging (e.g. "12M") showing how many months a product stays good for once opened.

Best for: shoppers with tight, dull, or dehydrated skin (any baseline type) who want a light, watery two-step hydration add-on and already have — or are willing to separately buy — a gentle cleanser, moisturizer, and sunscreen.

Key benefits: two genuinely complementary hydration formats (a prep pad and a deeper serum) built on the same birch-sap/multi-form HA base; both fragrance-free and FA-safe; fast, non-tacky absorption reported consistently across both components' individual reviews.

Keep in mind: this is a partial routine, not a complete one — cleanser, moisturizer, and sunscreen are genuine gaps, not optional extras; the pad's exact hyaluronic-acid form count and a third-party irritation-potential rating remain open questions worth watching; and if you already own an equivalent toner or HA serum, this set may only be worth buying in part.

Every product sold by Adilsons Beauty is 100% genuine, sourced through authorized Korean distribution channels. Full details on our verification system: Authenticity and Trust.

Our team is available to help you build a routine, troubleshoot reactions, and answer ingredient questions. WhatsApp: +230 5 778 2336.

For in-depth skincare education, visit our blog at adilsons.mu/blogs/k-beauty or subscribe to our email to get our guided education series delivered to your inbox.

Coverage: Island-wide delivery (Mauritius).

Processing and Timing: Orders process in 1-2 business days; usually ready by Day 3 for pickup by our delivery partners/regional team. Partner collection can take up to 1 week. After pickup, delivery typically takes 1-5 business days (weekdays only).

Express: May be available by region; request on WhatsApp: +230 5 778 2336.

Liquids/Sensitive Items: Serums, toners, liquid makeup (and kits containing liquids) are pickup or door-to-door only; checkout enforces this.

Scheduling: Deliveries run by region on set schedules; we will contact you the evening before.

Pickup: Citadelle Mall pickup available.

Returns: No change-of-mind exchanges.

Refunds (Summary): For defective/damaged on receipt (report within 48h), wrong item, or manufacturing defect within 6 months. Refunds via bank transfer (7-10 business days); card refunds may incur a 5% processor fee (fee not charged for defects/order errors). Opened skincare/personal-care items are non-returnable (except if damaged on delivery).

Source of Truth: This is a quick snapshot. If anything differs, the policy pages are final.

Store Policies: For the most up-to-date information, please review our Shipping Policy and Refund Policy.